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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

Senior Business Analyst - Horsham, PA or US Telecommute

UHG - Hartford, Connecticut

Posted: 12/13/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Senior Business Analyst is responsible for coordinating the lead management program. This involves determining the strategy to deliver leads to the appropriate channel, effectively communicating the program strategy, and evaluating results. The Senior Business Analyst is also responsible for managing bConnected, the Contact Relationship Management (CRM) and Lead Management System used to route leads from telesales to field sales, track agent productivity and performance, track marketing campaign performance, and monitor sales goals. This role will also be responsible for identifying, communicating and implementing opportunities to better enhance the program. The Senior Business Analyst will serve as a SME and manage other projects as needed within the Agent Distribution team to support short and long term operational/strategic business activities.

Primary Responsibilities:
  • Manage Lead Management program
  • Manage and assist in training of the bConnected CRM tool
  • Manage other projects as needed
  • Serve as SME for Agent Distribution Team
  • Assess and interpret customer needs and requirements
  • Independently Identify solutions to non-standard requests and problems
  • Solve moderately complex problems and / or conduct moderately complex analyses
  • Work with minimal guidance; seek guidance on only the most complex tasks
  • Translate concepts into practice
  • Provide explanations and information to others on difficult issues
  • Provide feedback and guide others
  • Act as a resource for others with less experience

Required Qualifications:
  • Bachelor's Degree (or higher) or equivalent Senior Business Analyst experience
  • Advanced proficiency with technology including Microsoft Word (creating / editing documents), Microsoft Excel (filtering / sorting spreadsheets), and Microsoft PowerPoint (navigation and creating presentations)
  • Ability to travel up to 10% of the time
Preferred Qualifications:
  • Health insurance experience
  • Experience with Medicare and Medicare products
  • Experience working with CRM tools
  • Sales experience
  • Experience working with agents / producers
  • Experience working with lead management
  • Project management experience
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, United Healthcare, Senior Business Analyst, SME, Lead Management

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