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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Senior Business Operations Analyst – Richmond, VA or Reston, VA

UHG - Reston, Virginia

Posted: 12/7/2018

UnitedHealthcare Community & State, part of the UnitedHealth Group family of companies, is looking for an experienced Senior Business Analyst to join our dynamic health plan operations team. Things are exciting at UHG as we are experiencing unprecedented growth and looking for the ideal candidate to fill key supporting role on our team in Richmond, Virginia.

The Senior Business Analyst position reports directly to the plan Chief Operating Officer and is an individual contributor role responsible for supporting various aspects of our Virginia Medicaid Health Plan implementation. We are seeking strong process - focused staff to assist in new product implementation and oversight. This position will be responsible for monitoring and improving end-to-end business process activities. Join us! There's never been a better time to do your life's best work.(SM)
Primary Responsibilities:
  • Create, control and improve end-to-end business processes for projects as assigned
  • Lead process design and project implementation teams in process improvement activities; both internal and external to UnitedHealth     
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • Create quality reporting, analysis and audits for developing plans and programs to support continuous quality improvement using applicable tools
  • Assist in the creation, implementation and evaluation of Total Quality Management (TQM) programs

Required Qualifications:
  • Bachelor’s degree or equivalent experience
  • 5+ years of experience in writing business and / or system requirements and business / finance analysis
  • 3+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
  • 3+ years of demonstrated experience using process improvement methods and tools to improve business process results
  • Intermediate level of proficiency with PC - based software programs and automated database management systems required (Excel, Access, PowerPoint)
Preferred Qualifications:
  • Bachelor's degree in Business, Finance, Health Administration, related field or equivalent work experience
  • 4+ years of MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
  • Previous experience with SQL and / or other BI reporting tools
  • Previous Healthcare Industry experience
  • Previous Team Lead or Project Lead experience
  • Medicaid, CHIP, long term care and / or government health

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture- UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: UnitedHealthcare, UHC, Senior Business Analyst, BA, Reston, Richmond, Virginia, VA, Medallion, appeals and grievances, shared services, Process Improvement, analytics, work flow, process, Virginia Medicaid Health Plan

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