About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Business Operations Coordinator - Shavano Park, TX

UHG - Shavano Park-Texas, Texas

Posted: 10/20/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM
Positions in this function will be responsible for providing process and operational support to the functions within Business Operations Family. Positions in this function may also be responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement, using applicable tools.

Primary Responsibilities
  • Understand and exhibit a good faith effort to maintain confidentiality of patient information in compliance with HIPAA policies
  • Resolves data discrepancies by making outbound phone calls to ensure an above average quality assurance score
  • Demonstrate minimum depth of knowledge and skills with provider contact information
  • Demonstrate knowledge of healthcare terminology
  • Other duties as assigned
  • Maintain accuracy of collected data from medical records presented to UHC for STARS and HEDIS measures

Required Qualifications
  • High School Diploma / GED (or higher)
  • 2+ years of work experience in a call center, medical field and / or doctor's office
  • Experience with Microsoft Excel (basic navigation and data manipulation)
Preferred Qualifications
  • Experience in managing physician / health care provider information
Soft Skills
  • Strong analytical skills
  • Ability to write clear, professional communications for internal and external contacts
  • Excellent written and verbal communication skills
  • Ability to complete tasks in a timely manner
  • Attention to detail is critical
  • Highly accurate and efficient data entry skills
  • Self - motivated and flexible
  • Excellent organizational and time management skills
  • Strong customer service skills
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UHC, busines operations coordinator, business coordinator, business operations, call center, medical field, healthcare provider, provider contact information

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