About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Business Operations Coordinator - West Valley UT

UHG - West Valley City, Utah

Posted: 11/9/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM 

Primary Responsibilities:
  • Process pending enrollments to vet the consumer’s information before account can be opened per the USA Patriot Act guidelines 
  • Process demographic updates to the consumer accounts 
  • Process tax and statement reprints requests
  • Process additional debit card requests
  • Research and resolve moderate to complex customer issues
  • Process requests regarding Death of Account Holder / Divorce
  • Research and resolve duplicate accounts 
  • Seek out process improvements and write procedures
  • Provide exceptional customer service in a fast-pace environment while dealing with sensitive information

Required Qualifications:
  • High School Diploma / GED or higher 
  • 1+ years of Bank and / or Financial experience
  • Understanding and experience with Microsoft Office; Word, Excel, and Outlook (Ability to create, edit, and save)
  • Proficient with data entry; keyboarding and ten-key by touch
Preferred Qualifications
  • Some college preferred
  • Previous experience working with Health Savings Accounts
  • Basic understanding of the USA Patriot 

Soft Skills: 

  • Ability to think analytically when confronted with unusual situations or requests
  • Detail orientated and accurate with the ability to meet high volume targets within established deadlines
  • Ability to work in multiple programs simultaneously while maintaining accuracy and attention to multiple processes
  • Ability to identify possible risk or fraud to the Bank and to the consumer
  • Strong verbal and written communication skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group; Senior Business Operations Coordinator; Shavano Park, TX; Excel; Call Center; Medical Field; Doctor's Office; Physician; Provider

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