About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Clinical Administrative Coordinator - Lenexa, KS

UHG - Lenexa, Kansas

Posted: 09/7/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, OptumRx is seeking Senior Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, OptumRx is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.

What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Millions of people place their trust in the clinicians and care givers on our expanding global team. There’s an energy and excitement here, a shared mission to improve the lives of those we serve while building our competencies and knowledge. Work with us and you’ll discover a passion for excellence you won’t find anywhere else. We ask tough questions. We push ourselves and each other to find smarter solutions. The result is a culture of performance that’s helping to drive the health care industry forward.

At AxelaCare, part of the OptumRx family and a leading provider of home infusion solutions, we are improving care and reducing costs by integrating information and services on behalf of those we serve. Together, we are expanding the ability to deliver the best care to the growing number of consumers managing complex conditions through at-home infusions.

Join our AxelaCare Meet & Greet event for Registered Nurses and Intake Coordinators, and learn more about our opportunities and how your contribution will affect millions for years to come.

Refreshments and appetizers will be served at the event. Don’t hesitate bringing your resume to share and talk about your background with our leaders!

Ready for a new path? Register below and you might find out this is the chance to start doing your life’s best work.

Primary Responsibilities: 
Act as a Subject Matter Expert for other team membersHandle resolution/inquiries from members and/or providersBenefit and Eligibility informationBilling and Payment issuesAuthorization for treatmentExplanation of Benefits (EOB)Self-starter with good follow-through who can work independently in managing workload and takes initiative to overcome obstacles that might prevent servicing a patientExtensive work experience within own functionWork is frequently completed without established proceduresWorks independentlyMay act as a resource for othersMay coordinate others activities

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 6+ months of customer service experience analyzing and solving customer problems
  • 6+ months of professional experience in a clerical or administrative support related role
  • 1+ years of telephonic customer service experience
  • Experience working with Healthcare Insurance
  • Experience using a computer and Microsoft Office (Word, Excel, and Outlook) with the ability to create, edit, and save
  • Comfortable working an 8-hour shift between hours of 7am-8pm Monday-Friday with overtime and weekends possible based on business needs 
Preferred Qualifications:
  • Working knowledge of Medical Terminology to communicate with members and providers
  • Experience working with Medicare and / or Medicaid Services
  • Experience working in a Hospital, Physician's Office, or Medical Clinical setting
  • Experience working with ICD-9 / 10 and CPT codes
Careers with AxelaCare. Discover a health services career that encourages your professional growth while delivering steadfast commitment to exceptional patient care. That's what you discover at AxelaCare. We were founded by a close group of medical professionals in Lenexa, KS to provide patient-focused, state of the art home infusion services for acute, hemophilia and Intravenous Immune Globulin (IVIG) therapies. Today we collaborate with leading doctors to develop breakthrough technologies for patient outcomes assessment; and we recently joined Optum, part of the UnitedHealth Group family of companies. It all reinforces our commitment to empowering people in the pursuit and delivery of exceptional patient care, and creating personalized career paths to discovering your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group 
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Lenexa, KS,  insurance, customer service, claims, appeals, call center, healthcare 

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