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Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Accounting/Finance

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Senior Collector - West Hills, CA

UHG - WEST HILLS-California, California

Posted: 12/10/2018

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

 

If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a Senior Collector at Optum360, a fast - paced, high growth company within UnitedHealth Group, you will be contacting and consulting with patients and/or their families who have outstanding medical bills. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work(sm).


Primary Responsibilities:

  • Contacts customers through a variety of methods (e - mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances

    Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits

  • Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information

  • Prepares and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement detail

  • May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity collection experience


Required Qualifications:

  • High School Diploma or GED ( or higher)

  • 1+ year of customer service experience analyzing and solving customer problems using a phone and computer

  • 6+ months of working with Microsoft Excel (filtering, sorting and saving)

  • Any experience working with collections

Assets:

  • Any medical billing experience (insurance, carriers, billing codes)

Soft Skills:

  • Advanced communication skills both verbal and written with good phone etiquette

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: billing, medical, healthcare, collections, call center

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