Concentrix

About Concentrix

Concentrix brings collaboration, strategy and execution together to solve problems and improve your business outcomes across all facets of the enterprise. We are a global provider of business services.
Job Category:

Marketing Services

Country:

United States

Postal Code:

48331

Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Customer Service Advisor - MMS

Concentrix - Farmington Hills, Michigan

Posted: 09/5/2018

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The Senior Rep role does several task such as but not limited to the following;  Responds to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.  Places outbound follow up calls, as required.

Maintains professional relationships with customers ranging from dealership, OEM personnel and retail customers. 

Accesses and update secured or sensitive data in internal and external databases. Processes, approves or denies claims in accordance with OEM program guidelines. Tracks the status of claim documentation received and processed.  Performs follow-up on existing claims and closes claim as appropriate.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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