About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Instructional Designer - Brentwood, TN

UHG - Brentwood, Tennessee

Posted: 08/26/2018

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
Primary Responsibilities:
Discovery and Customer Experience Management
  • Collaborate and consult with key business leaders and subject matter experts (SMEs) to create training content and vet testing results based on communicated deadlines and class sizes
  • Communicate proactively to provide project status updates to supervisor, requester and other business leaders  
  • Conduct task analysis/research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)  
  • Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, attitudes)
Project Management
  • Create project plan and ensure each milestone is accounted for, overall project is delivered on schedule, and within scope  
  • Manage project within established scope, timeline, quality coding standards and resourcing needs  
  • Troubleshoot and appropriately escalate issues as they arise
Design and Development  
  • Work independently with stakeholders to design overall learning and communication approaches  
  • Deliver engaging training geared to large classes 50+ of remote employees
  • Design and develop self-paced learning, instructor-led and e-learning
  • Develop various methods to validate concepts trained have been mastered
Implementation Support and Measurement
  • Participate in internal continuous improvement efforts by organizing cross department reviews of trainings delivered, offering ideas and creative solutions to improve policies, processes and tools
  • Analyze reporting and testing results for trainees to ID ongoing and re-training needs  
  • Have a knowledge of the process or process changes to identify ongoing/enhanced training needs

Required Qualifications:

  • High School Diploma / GED  
  • Current Medical Coding Certification from AAPC or AHIMA  
  • 1+ year/s of experience in Instructional Design, Training, Modern Learning concepts and application for remote employees  
  • Intermediate skill with Microsoft Office applications (Word, PowerPoint and Excel)  
Preferred Qualifications:
  • Bachelor's or Master’s Degree  
  • SharePoint experience  
  • WebEx experience  
  • Project management skills  
  • Experience designing and developing training for adults in a corporate environment  
  • Healthcare experience  
  • Experience working within a matrix organization  
  • Project management skills  
  • Experience with Captivate, Articulate Studio, Camtasia, Storyline, and/or Photoshop and Gamification teaching technology.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior Instructional Designer, Brentwood, TN

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