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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Licensed Behavioral Health Care Advocate - After Hours - Telecommute

UHG - St. Louis, Missouri

Posted: 10/16/2018

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)
The schedule for this role would be:
Sat through Wed, 8 hour shifts.
Saturday and Sunday – start time 3pm CST
Tuesday – 2pm CST start time
Monday/Wednesday – start at 4pm CST
Days off – Thursday and Friday
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Individual contributor (no direct reports) subject matter expert - reports directly to Manager/ Senior Manager
  • Oversee the daily assignment of cases and provide direct case coverage as needed
  • Review daily staffing schedule to ensure staffing levels meet established standards
  • Coordinate scheduling to assure coverage of the team at all times
  • Serve as a resource for staff on routine questions and procedures
  • Assign mentors to new staff, and work with Staff Development Coordinator to coordinate orientation and training activities
  • Provide team and account specific training to new hires and on-going training to team as needed  
  • Perform quality audits and partner with manager to review key metrics with team.
  • Assist manager with clinical chart audits as needed
  • Provide feedback regarding individual and team performance to management for use in clinical supervision and Performance Reviews
  • Assist with special projects, committee work, team specific activities and other duties as assigned
  • Provide coverage when manager is in meetings or out of the office
  • Develop supervisory skills through on-the-job training and supervisor feedback, ULearn courses.
  • Build team cohesion
  • Collaborate with other Senior Care Advocates to manage resources and ensure cross-functional process adherence
  • Assist in resolution of escalated member and facility issues

Required Qualifications:
  • Must be an independently licensed Masters-level mental health professional, licensed Ph.D. or registered psychiatric nurse
  • Must have a current, independent, unrestricted license
  • 3+ years post-licensure experience
  • 3+ years direct clinical experience with acute and community based psychiatric and chemical dependency treatment in various settings
  • 3+ years in a Care Advocate role or equivalent managed care experience
  • Proficiency with Microsoft Office Suite, ability to learn and navigate multiple proprietary software applications; typing proficiency required
  • Must have designated, distraction-free area in home for workspace
  • Must have access to high speed internet (DSL/Cable)
Preferred Qualifications:
  • Managed care or utilization review experience desirable
  • Demonstrated familiarity and experience with the current Diagnostic and Statistical Manual and best practice standards for treatment
  • Familiarity with recovery and resiliency model is preferred
  • Strong organizational and problem solving skills, and the ability to prioritize and work independently
  • Ability to maintain comprehensive electronic records
  • Strong interpersonal and critical thinking skills; ability to negotiate and make quick, effective and efficient decisions to resolve cases and issues
  • Clinical expertise in directing/ managing difficult callers through intervention skills while maintaining business appropriate integrity
  • Ability to effectively adapt to a changing environment
  • Strong work ethic
  • Demonstrates mastery of OHBS policies and procedures
  • Consistently meets or exceeds metrics, deadlines, completes projects, and manages multiple tasks
  • Able to offer feedback and positively resolve conflict
  • Ability to internalize and apply feedback from manager/supervisor to improve performance and minimize errors
  • Ability to multitask between different systems and case
  • Strong verbal and written communication skills
We can provide you with meaningful challenges that can result in a strong sense of impact and fulfillment. Reach for more and discover your life’s best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior Care Advocate ,Telecommute, telecommuter, Care Advocate, mental health, licensed, Ph.D., registered psychiatric nurse, rn, LCSW, LPC, LMFT, LCPC

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