About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Network Management



Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Provider Data Specialist - US Telecommute

UHG - Minneapolis, Minnesota

Posted: 11/19/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Provider Data SMEs provide support and coaching to peers, ensuring high quality results. The Provider Data SME role assists frontline Provider Data staff in making informed decisions by answering their questions, resolving their issues, as well as providing on the job support. Provider Data SMEs assist Supervisors with projects, inventory queue management, team coaching, and process improvement initiatives.
Primary Responsibilities
  • Coaching for productivity and quality (utilizing the 5 - why process)
  • Inventory queue management
  • Ad hoc projects
  • Process improvements (Identify and research feasibility)
  • Identifying needed updates to documentation
  • Develop and maintain productive work relationships
  • Provide personalized and consultative education and information
  • Use pertinent data and facts to identify and solve a range of problems within area of expertise
  • Investigate non-standard requests and problems, with some assistance from others
  • Work exclusively within a specific knowledge area
  • Prioritize and organize own work to meet deadlines
  • Research, develop and present Root Cause analysis presentations to mid-level management (Supervisors / Managers)

Required Qualifications
  • High School Diploma / GED required
  • 1+ years of data analysis and / or audit experience within the healthcare industry
  • 1+ years of experience in managing cross functional projects and making presentations
  • 1+ years of customer service experience
  • Intermediate level proficiency in tracking, trending and reporting on metrics
  • Strong organizational and interpersonal skills
  • Intermediate proficiency in Microsoft Office - Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
  • Experience in CSP Facets system
Preferred Qualifications
  • 1+ years of experience utilizing at least one of the following Provider or Claims databases: NDB and / or CSP Facets
  • Previous coaching / buddy experience
  • 1+ years of experience with provider data (demographic and / or contractual)
  • 1+ years of experience with quality programs and process improvement initiatives
  • 1+ years of experience with claims processing systems such as COSMOS, UNET, and / or CSP
  • 6+ months of experience with workforce effectiveness practices
  • Experience writing policies and procedures
  • Experience in Provider Data Operations workflow tools (PhyCon, Navigator, etc.)
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 15 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UHC, healthcare data analysis, data analysis, healthcare audit, customer service, CSP Facets, NDP, provider database, claims database, provider data, COSMOS, UNET, PhyCon, Navigator

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