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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Service Account Manager - Santa Ana, CA; Tustin, CA; Irvine, CA

UHG - Santa Ana, California

Posted: 08/9/2018

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work. sm

As a Senior Service Account Manager, this position will be responsible for representing Optum360 / Quest Diagnostics to our clients in a professional manner. This role will streamline, improve and enhance the billing experience for physicians, office staff and patients through education while reducing revenue loss, denials and bad debt for Optum360 and Quest. The Senior Service Account Manager will be required to work in the field (outside an office) at least 90% of the time in the State of California, visiting 6-8 clients in a day with one day per week for office work. Some overnight travel may be required. 

Primary Responsibilities:
  • Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis / non-covered test write-offs, and third-party denials.
  • Conduct Client visits.
  • Account visits will be prioritized based on evaluation of trends that show education needs in:
    • Medicare Limited Coverage Policy / ABN.
    • Medicaid requirements / policies.
    • Regional specific third-party requirements / policies.
    • Ordering provider registration (PECOS).
    • Missing demographic/insurance information for ordering physician and patient
  • Support Commercial Sales team with client training and education as required for large new customers and / or new billing initiatives.
  • Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
  • Drive improvement to defined goals.
  • Document all significant client interaction in CRM application (Salesforce.com).
  • Other duties as assigned including special projects, etc.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Must reside within 40 miles of Santa Ana, CA, Tustin, CA, or  Irvine, CA
  • Microsoft Word (create and edit documents)
  • Microsoft Excel (create, edit spreadsheets, and reports)
  • Ability to travel up to 90% of the time to client sites
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Cell phone and internet connectivity available for work use
Preferred Qualifications:
  • Associate’s Degree (or higher)
  • 2+ years of experience with healthcare medical billing / claims experience
  • Experience working with data - pulling and analyzing information to understand root cause / trends / opportunities
  • 2+ years of experience with face to face customer relationship management
  • Knowledge of Medicare / Medicaid coverage policies
Soft Skills:
  • Ability to develop and sustain good customer relationships
  • Strong written / verbal communication skills
  • Strong organization / time management skills
  • Strong problem-solving skills
  • Experience working independently and as part of a team
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work. sm
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: OptumInsight, Optum 360, account manager, sales, marketing, Tustin, CA, Irvine, CA, Santa Ana,

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