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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

Senior Software Engineer - OmniChannel Solutions

UHG - Basking Ridge, New Jersey

Posted: 12/13/2018






The Contact Center Services (CCS) team is transforming our contact center infrastructure through a multi-year program entitled Omni. The Omni program provides a platform level technical refresh for the delivery of inbound customer calls to ~75,000 agents globally. It will also refresh and deliver new customer channel interactions through outbound, chat, email, click-to-call, and other contact types. In this critical role, you will design, build, and support our Call Center Technologies (including core and advanced routing systems, IVR, V-IVR, Call Recording, End Points, Digital Channel capabilities, Call Recording, Outbound, Virtual Hold, etc.).






Specific responsibilities will include the following:





  • Gather technical requirements from IT and business partners

  • Design solutions to meet/exceed business requirements

  • Obtain alignment on solution architecture

  • Work within an Agile team to build solutions

  • Define all System KPIs

  • Ensure systems are fully monitored and automated following CI/CD principles

  • Drive continuous improvement and automation of systems to ensure high performance, availability, and scale for our enterprise

  • Provide Tier 3 support for solutions







Required Qualifications/Experiences:




  • 10 + years of experience with Contact Center technology

  • 5 + years of experience with Genesys or i3 Contact Center Solutions

  • 10 + years of Telecommunications experience

  • 10 + years of experience working with SIP/VoIP based applications

  • Undergraduate degree in applicable area of expertise or equivalent experience




Preferred Qualifications/Experiences:




  • SQL and Oracle dB

  • MS and LINUX OS

  • VMware

  • Java and/or .NET programming

  • Undergraduate degree in Computer Science or related area







Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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