About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

Senior Technical Support Analyst - West Valley City, UT

UHG - West Valley City, Utah

Posted: 11/17/2018

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Provide local and remote technical support for United Health Groups shared desktop applications

  • Ability to lift up to 30 lbs

  • Enjoys challenging troubleshooting situations and pays attention to details

  • Must be a self-starter and able to work independently while being part of a decentralized team

  • High School Diploma/ GED 
  • 3+ years of experience with PC operating systems including Windows 7, 8 & 10
  • 3+ years of Desktop support experience
  • 3+ years of Technology Support experience
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Experience with MS Office (including Word, Excel and PowerPoint)
  • Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred).
  • Experience with service ticketing/tracking systems (ServiceNow preferred).
Preferred Requirements:
  • Bachelor Degree (or higher)
  • Microsoft certifications
  • Information Technology Certifications (such as CompTIA A+ or Network+) Positions in this function provide local and remote technical support to UnitedHealth Group’s computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation
  • Call Center or customer service experience
  • Mobile device support (Android)
  • MAC support (iPad, iPhone) experience
  • Wireless networking
Physical Requirements and Work Environment:
  • Ability to lift up to 30 lbs
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Key Words: Technical Support - PC operating systems- Windows 7, 8 & 10 - Desktop supportNetworking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

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