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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Voice Data Network Consultant - Multiple Locations

UHG - Horsham, Pennsylvania

Posted: 08/26/2018

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


The Senior Telecommunications Consultant provides call center application support in ICM, Genesys, Avaya PBX, and other voice/telecom applications.

Primary Responsibilities:

  • Manage highly functional Agile SRE team
  • Build and maintain Optum call routing by utilizing ICM, Avaya PBX
  • Build and maintain Avaya CMS skills and VDNs
  • Provide input to Design & Build functions of Telephony Environment
  • Provides on-the-job training to user or other technical personnel
  • Ongoing daily support of voice/data activities
  • As required by changing business needs, complete additional responsibilities as assigned
  • Resolve assigned cases following documented case management life cycles processes
  • Meet individual and team goals and service levels
  • Resolve discrepancies by executing data changes through a standardized life cycle
  • Analyzes data from Salesforce and ICM to identify and resolve data discrepancies
  • Performs data entry to complete adjustments to ICM and/or Salesforce
  • Work with technology liaisons to monitor, document, and troubleshoot system integration errors
  • Create reports to identify data discrepancies and prepare files for resolution
  • Complete multiple service cases a day and coordinate with lead for prioritization of tasks
  • Document procedures
  • Perform daily, weekly and monthly maintenance processes
  • Provide assistance and guidance to the team responsible for maintaining the configuration of all the Genesys environments
  • Modifies Genesys system configuration based on business requirements and other factors


Required Qualifications:
  • 7+ years of  experience in architecting, deploying and supporting Enterprise call routing delivery solutions
  • 3+ years of experience with telephone switch programming on an Avaya and Cisco platforms
  • 3+ years of experience with VOIP, IP networking and PBX systems
  • 3+ years of experience with large to very large enterprise environments that include multiple site location
Preferred Qualifications:
  • Avaya Site Admin
  • Genesys
  • Cisco ICM
  • AT&T Route IT
  • IVR Configuration/Setup Experience and the ability to learn a proprietary IVR infrastructure
  • Agile Methodology Trained

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Senior Voice Data Network Consultant, Telecommuter, Work from Home

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