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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Service Account Manager Associate - Wausau, WI

UHG - Wausau, Wisconsin

Posted: 09/22/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

It's a big step forward when you realize that you've earned the trust to lead a team. Now, let's determine just how big that step can be. Take on this role with UnitedHealth Group and you'll be part of a team that's reshaping how health care works for millions. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a lead role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. This is where you can bring your compassion for others while building your career.

The Service Account Manager Associate is responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.

Primary Responsibilities:

  • Respond effectively to customer needs or requests by providing information, service, or by referring customers to appropriate staff
  • Work directly with group contacts, account managers and brokers on claim payment and plan issues
  • Responsible for updating the health plan database
  • Provide feedback to supervisors regarding customer service representative technical skill level
  • Researching and interpreting claim benefit questions for many different and unusual benefit plans and offering technical direction on how to move forward with call and claim resolution
  • Monitor large dollar claims as assigned by account managers or directors
  • Facilitate discussions with customers and plan holders on escalated issues
  • Actively participate in the renewal process, including making appropriate recommendations
  • Actively participate in customer visits and finalist presentations
  • Ability to analyze customer reports and take appropriate action based on the data.
  • Provide continual education and consultation to the customer
  • Attend all appropriate team meetings
  • Contribute to team effort by accomplishing related results as needed
  • Extensive work experience within own function
  • Work is frequently completed without established procedures
  • Works independently
  • May act as a resource for others
  • May coordinate other's activities

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience working with the UMR Claims Payment System (CPS)
  • 1+ years of customer service experience analyzing and solving customer problems
  • Available to work between the hours of 7:00 am - 5:00 pm CST Monday through Friday and the ability to work overtime as needed
Preferred Qualifications:
  • Associate's Degree (or higher)
  • Experience with Microsoft Word (creating documents / templates / lists) and Microsoft Excel (data entry, sorting / filtering)
  • Medical Terminology knowledge
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UnitedHealth Group, Wausau, WI, Customer, Specialist

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