Hudson Group

About Hudson Group

For over 30 years, Hudson Group has provided travelers across the continental U.S. and Canada with the items they need and the brands they trust. Our portfolio of brands include our iconic Hudson and Hudson News stores as well as proprietary and branded specialty stores and food & beverage locations. With our core purpose to be the Traveler’s Best Friend, we keep customers at the heart of our business.

With our streamlined, experienced and dedicated management team, Hudson Group specifically fits the need for a dynamic news and specialty retailer to enhance any airport or transportation facility. In order to provide the best possible service for passengers, Hudson Group flexibly adapts to operate in a variety of management models such as Master Concessionaire, Direct Lessee or Developer. The Company possesses a unique blend of management capabilities. Our knowledgeable and experienced executive management team develops, merchandises and manages our extensive operations, which continually result in maximum service and revenues for our airport partners and consistent customer satisfaction for everyone that uses our facilities. Our recognizable store names, exciting retail concepts, impeccable credibility and financial stability ensure a long and profitable relationship for our customers and airport partners.

Country:

United States

Postal Code:

15122

Approximate Salary:

Not Specified

This job has expired and you can't apply for it anymore. Start a new search.

Shift Leader - Dunkin Donut

Hudson Group - Pittsburgh, Pennsylvania

Posted: 08/29/2018

Position: Shift Leader - Dunkin Donut
Location: Pittsburgh International Airport

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.

Responsibilities Include:

Team Environment – Communicating responsibilities, providing feedback, and recognizing achievements of crew members in a respectful manner. Deploy team members appropriately to meet guests' needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability- Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Must be able to fluently speak/read English
Math and writing skills
Restaurant, retail, or supervisory experience preferred
At least 18 years of age (where applicable)
High school diploma (or equivalent)

Required Competencies:

Guest Focus -- anticipate and understand guests' needs and exceed their expectations.
Passion for Results -- set compelling targets and deliver on commitments.
Problem Solving and Decision Making -- make good decisions based on analysis, experience and judgment.
Building Effective Teams -- get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Apply Now
This job has expired and you can't apply for it anymore