About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Account Management



Approximate Salary:

Not Specified

Position Type:

Full Time

Account Consultant, Small Business - Cypress, CA

UHG - Cypress, California

Posted: 12/10/2018

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


Account Consultant, Small Business is the primary service and enrollment contact for SB Employer Groups (2 - 99 employees) and their respective brokers.  Lead and direct local and multi-site enrollment, benefit educational meetings and health fairs.  Accountable for increasing electronic services utilization and training of employer groups for assigned accounts. The Account Consultant, SB will serve as the ultimate point of contact for determination and resolution of complex service issues for brokers and customers.  Develops strong working relationships with current employers that encourage renewal and future business with UnitedHealthcare.


Primary Responsibilities: 

  • Support renewal of existing business and increase the profitability of business through selling new business to current accounts
  • Supports sales efforts targeted at potential new and renewal accounts; determine appropriate product to position to brokers / customers on behalf of Account Executive
  • Prepares proposals for renewal and additional sales
  • Research, analyze and identify root causes of complex service issues for brokers and customers.  Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps/issue resolution to ensure end to end resolution of the issues
  • Lead, direct and conduct enrollment / benefit meetings and health fairs for assigned business
  • Educate and consult with brokers and employers on enrollment, benefits and electronic service processes
  • Influence, educate and train employer groups about UHCs online electronic services, tools, and technologies
  • Directly responsible for 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) Number and quality of open enrollment meetings 3) Number and quality of customer / broker training sessions delivered on eServices and business impact resulting from that training
  • Subject matter expert for electronic services and customer enrollment
  • Participates in special projects as requested by management

Required Qualifications:

  • College degree or equivalent work experience in the managed health care industry
  • 1+ years industry experience (preferably in benefit enrollment with account management or new business sales strongly preferred in a managed health care industry)
  • Demonstrated relationship management skills
  • Superior customer service skills including a sense of urgency and ownership for resolving client issues
  • Strong problem solving and organizational skill
  • Requires underwriting, financial and analytical skills
  • Excellent communication (written and verbal) and listening skills
  • Excellent group presentation and training skills
  • Demonstrated knowledge of benefits
  • Excellent computer skills
  • State Life and Health Insurance License

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Small Business, Account Specialist, Account Management, Bilingual, Cypress, CA, California

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