H&R Block

About H&R Block

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United States

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Social Media Specialist – Seasonal

H&R Block - Kansas City, Missouri

Posted: 12/9/2018

H&R Block, the world’s leader in tax preparation services, is looking for a Social Media Specialist - Seasonal. This position is located at our corporate headquarters, in the premier downtown Power & Light district of Kansas City. We offer shift differential pay for mid, evening and weekend shifts, casual dress code, an onsite fitness center, company cafeteria, free covered parking, flexible work schedules, paid training and opportunities for free or discounted tickets to a variety of entertainment venues and shows.

About H&R Block

People are often surprised when they begin working here. Maybe it's because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!

We help our clients and inspire confidence in their lives so they can do more for their families and communities...but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!

What you’ll do…

The Social Media Specialist is a liaison between H&R Block clients and H&R Block, providing answers to service questions, concerns and feedback initiated by the client through Social Media channels. Escalates issues for clients and drives resolution. Keep clients informed using proper communication channels. Owns and actively monitors the flow of all issues across all tiers of support and redirect cases, invoke contingencies for backups/overflows as needed. Perform client call backs and follow-up to ensure best possible customer support experience. Maintain an awareness of all planned and unplanned events potentially affecting customer support.

What you’ll bring to the role…

• Two years customer service experience.
• One year of call center experience.
• Effectively demonstrate oral, written and interpersonal communication skills. Ability to interact with all levels of associates.
• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
• Action oriented, detail orientated, self-motivated and capable of coordinating several tasks simultaneously.
• Proficient in Microsoft Office.

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