H&R Block

About H&R Block

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Job Category:

Clerical/Administrative

Country:

United States

Postal Code:

64101

Approximate Salary:

Not Specified

Social Media Specialist - Client Services - Seasonal

H&R Block - Kansas City, Missouri

Posted: 10/19/2018

JOB SUMMARY

 
Act as a professional liaison between the client and H&R Block for sensitive customer complaints through Social Media. Handle and tracks complaints through proper channels until resolution.
 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 

  1. Communicate via social media platform, phone, and email with clients requiring assistance and or information. Interpret client needs and utilize software programs to identify possible resolutions.
  2. Follow established procedures to handle client inquiries and resolve client satisfaction.
  3. Use software programs and computer systems to accurately document and track
  4. Attend training sessions and participate in meetings related to the effective and efficient performance of job duties
  5. Identify issues with current process and notify management of potential concerns and potential solutions.
  6. Other duties as assigned
 
QUALIFICATIONS
         
 
 
  1. High School Diploma or equivalent
  2. Minimum of 2 years customer service experience
  3. Minimum of 1 year call center experience
  4. Exceptional oral, written, and interpersonal communication skills with a proven ability to effectively present to all levels of organization
  5. Action oriented, detail orientated, self-motivated and capable of coordinating several tasks simultaneously
  6. Proficient in Microsoft office
 
 
 
 

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