About Humana


Job Category:

Integrated Care & Care Operations - Care Management


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full time

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Social Services Care Coach 1

Humana - Tampa, Florida

Posted: 07/12/2018


The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.


The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.


Required Qualifications

  •     High School Diploma or equivalent
    •    Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance
    •    Must be able to work Monday through Friday between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays during the Medicare Annual Election Period
    •    Previous experience in phone intensive environment with strong customer service skills both inbound & outbound (70-80% at times)
    •    Previous administrative or related experience
    •    Current valid Driver’s license required & ability to travel up to 75% at times in the Pinellas, Pasco, Hillsborough & Polk counties
    •    Training will be in Orlando and can be for 3-4 weeks
    •    Team player, ability to work with tight schedules, multiple priorities as well as work independently
    •    Intermediate skills in Microsoft Office Programs Word, Excel

Preferred Qualifications

  • Master's degree
  • Prior experience with Medicare & Medicaid recipients
  • Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
  • Experience with health promotion, coaching and wellness
  • Knowledge of community health and social service agencies and additional community resources

Additional Information

Scheduled Weekly Hours


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