About UHG

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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Social Worker - LHI World Trader Center Program - La Crosse, WI Office Based

UHG - La Crosse, Wisconsin

Posted: 12/10/2018

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.
LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm) 
We are currently seeking a Social Worker, World Trade Center. This Social Worker, World Trade Center will be responsible for supporting the Case Management department by identifying and utilizing resources to optimize member quality of life.  Assist with department needs and daily social service requests.  Provide opportunities and tools for department staff to support members.   Build and develop relationships with professionals working with members in the national program as well as the New York program.  Possess the ability to shift focus rapidly and multitask while maintaining a professional demeanor to meet member and staff needs.  Work with individuals from various backgrounds including educational, socio-economical, and cultural.  Assess World Trade Center Members’ responses on surveys and interviews telephonically to determine their current state of mental health. Educate on behavioral health treatment options and resources available within their World Trade Center benefits. 
  • Remain up to date with the contract requirements
  • Familiar with locating resources in communities across the country and territories
  • Maintain resources information for department staff
  • Provide information on and refer World Trade Center Members to their local agencies to assist with social benefits
  • Assist World Trade Center members in completion of forms (workers compensation, disability, etc.)
  • Prepare and assist with written case summaries
  • Develop and maintain relationships with the Social Workers and New York Program key personnel
  • Assist, as needed, with department tasks generally assigned to other department team members  
  • Assess World Trade Center Members’ behavioral health status
  • Educate World Trade Center Members on behavioral health treatment options and resources as appropriate
  • Handle Behavioral Health emergency situations that arise
  • Document telephonic interaction assessment in internal database (MedNet) as needed


Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

Required Qualifications:
  • BSW, MSW, or LPC required (licensed to practice independently)
  • Current license or able to obtain licensure
  • 2 years + experience working with individuals in crisis
  • Ability to maintain a calm, supportive attitude during crisis or potential crisis situations
  • Equivalent combination of education, experience and/or applicable military experience will be considered
  • Experience with Microsoft Office programs
  • Ability to identify department needs related to training and efficiency
  • Ability to recognize individual strengths and weaknesses while adapting training needs to fit individual requirements
  • Must possess and demonstrate excellent organizational and multi-tasking abilities
Preferred Qualifications:
  • Trauma certification
  • Effective interpersonal, communication, and problem solving skills
  • Experience with identification, diagnosis, or treatment of Post-Traumatic Stress Disorder (PTSD)
  • Willingness to take on new projects
  • MedNet proficiency
  • URAC/ISO experience/knowledge
  • Case Management experience
  • Familiar with general government forms and programs (particularly Worker’s Compensation)
  • National Career Readiness Certificate
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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