It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Acts as primary point of contact with existing clients
- Defines, clarifies and communicates client specifications, needs and changes
- Acts as client advocate, facilitates problem solving through various organizational resources and functions
- Manages potential conflict areas between operations execution and client requirements through problem identification and resolution
- Liaises with and funnels information to Concentrix functional departments on client progress
- Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution
- Insures billing packages are correct (input correct, data captured and assimilated)
- Explores and implements cost reduction strategies through operational and technical solutions
- Maximizes revenue opportunities within daily operation and program
- Analyzes and assesses business growth drivers and profit leverage points
- May assist with initial information gathering for new and existing business proposals
- Monitors and safeguards reporting accuracy and detail (operations performance, data integrity, quality)
- Serves as product knowledge expert for client and business generalist for company
- Travel as required
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.