About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Sr. Business Analyst - Brentwood, TN

UHG - Brentwood, Tennessee

Posted: 11/9/2018

Here's the thing about challenges. They provide limitless opportunities for greatness. And what we have in mind for you is definitely big. At UnitedHealth Group, we're changing the future of health care and we have the expertise, advanced technology and global resources to make it happen. As a Senior Business Analyst, you'll work with the brightest minds in the business and find yourself digging deep to find the solutions to help people live healthier lives. You'll be responsible for analyzing, reviewing and forecasting data for operational and business planning to impact the health care system. What could be more satisfying than that? Join us!

Primary Responsibilities:
  • Influence the development of the Optum readiness model to ensure our cross-functional leaders truly understand operational and technical readiness impacts to support the highly complex end-to-end products and services within their Product Portfolio

  • Responsible to lead the cross-functional readiness activities, to execute a standard readiness methodology, ensuring operational/technology assessments are in place to support client onboarding process, chart operations, submissions, workforce management and IT readiness for program deadlines with CMS/HHS.

  • Navigate the complexity of the cross-functional environment(s) to ensure end-to-end view and support across technology, product and operations.

  • Work cross-functionally to bring awareness to technical, product, and operational issues and drive process improvements across end-to-end processes to increase our ability to successfully deploy new products

  • Take ownership of position by proactively leading business process change and driving performance improvements across the product portfolio. This includes driving consistency around non-standard product assessments, making service and support model repeatable and reliable, ensuring reporting and feedback rigor with the customer and internal stakeholders

  • Evaluates available data to identify and develop practical alternatives to complex situations. Summarizes conclusions and recommendations. Present pros and cons of recommendations to leadership

  • Drive the expansion of the Operational Readiness methodology across QRAO’s portfolio of products to ensure controls and governance are in place to manage new product delivery and peak season readiness

  • This position requires sound ability to bring together end-to-end teams to develop operational processes and assessments that will enable teams to proactively prepare for the continuous improvement and flawless execution for Client / Member Service experience. The role will be required to provide input to resource and organizational design decisions as they develop the future state of the business, and bring tough business decisions to leadership to drive proactive resolution of significant business issues



Required Qualifications:
  • 3+ years of project management experience
  • 3+ years of experience with process improvement efforts through direct working application in an operational environment

  • 3+ years of experience in a fast paced strategic environment that includes operational design, business process analysis, and associated skills

  • Experience facilitating cross functional team through major process and business changes


Preferred Qualifications:

  • Bachelor’s degree or higher
  • Six Sigma experience
  • Ability to design and/or execute project or remediation efforts
  • MS Project
  • MS Visio
  • Strong ability to manage multiple complex working relationships and manage conflict well         

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. 




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


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