About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Sr Business Process Analyst – Minnetonka, MN or US Telecommute

UHG - Minnetonka, Minnesota

Posted: 11/19/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work. SM
Think of this as a triple play. You have Fortune 6 global operations. You have a complex, matrix organization with dozens of interrelated business units. And you have a fast-paced, intense culture where everyone is pushing the envelope. You won't be any ordinary Business Process Analyst. You’ll be hitting on all cylinders every moment of every day. You will create process design, implement projects, diagnose process improvement opportunities and develop solutions in the quest for better health care. You’ll be expected to quickly adapt to change in a very fluid environment and collaborate with multiple stakeholders to agree on solutions.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.  


Primary Responsibilities:
  • Analyze data, create reports, and communicate your findings to others.  Broad interaction with multiple groups and team members ranging from staff level to senior management
  • Leads daily meetings, manages vendor relationships, participates in forecast and actual volume reporting and ensures metrics are adhered to. 
  • Coordinates implementation of initiatives for improved processes and solutions as needed. 
  • Responsible for troubleshooting issues / defects, ability to analyze data and to present analysis in a format that is relatable to interested parties
  • Work with business to gather requirements, document the requirements and partner with vendors, IT and business partners to ensure all the requirements are being met
  • Create and update process documents and utilize automation tools to enhance accuracy and automation of updates
  • Problem solving capabilities and pro-active approach with attention to detail
  • Strong written and verbal communication skills
  • Manage inquiries utilizing various internal claims and eligibility processing interfaces and perform ad hoc analyses as well as perform additional duties as assigned

Required Qualifications: 
  • 4+ years of experience researching data and performing analyses (business, process, etc)
  • 4+ years of experience managing multiple priorities in a fast paced business environment where adherence to strict processes and deadline are required
  • Intermediate or higher level of proficiency with Excel (advanced formulas, v look ups and pivot tables)
Preferred Qualifications:
  • Healthcare and / or  Claims experience
  • Excellent communication, writing, time / project management, problem solving, organizational, and analytical skills
  • Motivated, self-managed, self-starter who thrives in a constantly changing, ambiguous environment
  • Ability to manage multiple, complex activities simultaneously without compromising quality
  • Ability to effectively work in collaboration in a team environment to meet client performance guarantees for quality results
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Claims, business relationship, vendor management, research, team, government insurance, process improvement, Eligibility, Minnetonka, MN,  Minnesota, Telecommute, work from home

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