About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

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Sr Desktop Support- Optum/WellMed - Dallas, TX

UHG - Dallas, Texas

Posted: 11/28/2018

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


As a you will work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.


Primary Responsibilities:

  • Troubleshoot via phone corporate applications with the use of a Knowledge Base

  • Follow all escalation procedures according to service level agreement

  • Use remote control tool to assist end users when needed

  • Provide an accurate record of each call in incident management tracking tool

  • Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function

  • Act as a technical resource to others to resolve problems, issues, errors or related

  • Anticipate customer needs and proactively identifies solutions

  • Plan, prioritize, organize and complete work to meet established objectives


Required Qualifications:

  • 2+ years of work experience with PC operating systems including Windows 7, MS Office, Service Now, Bomgar, Tier 2-3 Support

  • 2+ years of strong customer service experience in a technical setting

  • 2+ years of direct Technology Support experience

  • In Depth Experience with MS Office (including Word, Excel and PowerPoint)

  • Must be able to work on site in the Dallas Optum WellMed office on Mockingbird Lane and travel to up to 12 clinic sites as needed around 20%  (Dallas metro area)

  • Excellent verbal skills and customer service background

  • You may at times be asked to lift computer or other IT equipment that could weigh up to 50 pounds

Preferred Qualifications:

  • Technical Degree or BA

  • Information Technology Certifications

  • Microsoft Certified Systems Engineer (MCSE)

  • Computing Technology Industry Association A+ Certification

  • Information Systems Security Professional (CISSP)

  • Call Center or any remote IT support virtual experience

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: desktop support, technology support, call center, remote support, virtual help desk, Dallas, TX, Texas



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