About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Sr. Experience Designer - Minnetonka, MN or Telecommute

UHG - Minnetonka, Minnesota

Posted: 11/9/2018

We are looking for a customer-centric, passionate, and creative experience and design expert who will lead the development of best-in-class, end-to-end experiences focused on supporting and inspiring our consumers and providers. This role will require both strategic thinking and execution, and will take our service experiences to a new level of excellence. In this role, you’ll lead efforts to translate insights to tangible designs and experience enhancements, and work cross-functionally with business owners, technology, and customer service to design and deliver best in class omni-channel provider and consumer experiences.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

  • Utilize human-centered design, customer experience, or experience design processes and methodologies to translate consumer needs and expectations into viable and feasible solutions and service opportunities
  • Synthesize consumer research into proprietary insight that is aligned to our value proposition and can provide competitive advantage for the business
  • Develop strategies, concept designs, user stories, user personas, journey maps and other artifacts to inform end-to-end experience design and development
  • Develop methodologies to objectively measure success for our consumers and business, and perform cost benefit analysis for recommended improvements and new service offerings
  • Support operational readiness and execution oversight by closely partnering with business, technology and service teams to develop and implement solutions
  • Work with and provide mentorship to other Designers to create and refine best practices and approaches across the design function
  • Function as a subject matter expert across the consumer and constituent experience channels, providing end-to-end expertise and knowledge

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Required Qualifications

  • Bachelor’s degree required

  • 4+ years of relevant and related work experience in consumer experience, experience design or related role

  • Previous experience conducting consumer research, and translating insights into strategic roadmaps

  • Previous experience developing business cases, performing cost benefit analysis, and building executive support for consumer experience enhancements

  • Previous experience creating business requirements, journey maps, concept designs, wireframes, and process documentation or equivalent

Preferred Qualifications

  • Human-Centered Design, Design Thinking, Service Design or other design education or experience

  • Previous experience working in healthcare

  • Ability to provide strong leadership in dynamic, and ambiguous environments, and to work effectively in a matrix organization

  • Proven ability to manage complex projects, manage and prioritize multiple deliverables, and deliver results in a fast-paced deadline-oriented environment


Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)



*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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