About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Sr. Project Manager -IVR/Customer Service- Eden Prairie, MN or Telecommute

UHG - Eden Prairie, Minnesota

Posted: 09/5/2018

You're empowered to do your best by supporting the Business Initiatives Team. The Sr. Program Manager II provides explanations and interpretations within area of expertise.  Candidate’s work is self-directed and not prescribed, focused on less structured, more complex issues.  Other responsibilities include reviewing the work of others, and developing innovative approaches to problems.  Within the PMO, the candidate is sought out as expert, serves as a leader/mentor and is advanced in the following aspects of project management.


Primary Responsibilities:

  • Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders (e.g., program/project charter, Statement of Work, Business Vision Document)

  • Collect, analyze and maintain financial forecast information (e.g., labor, hardware, software), using input from applicable sources (e.g., resource managers, project managers, application planners, system architects)

  • Develop/contribute to project budgets and forecasts, obtaining approvals from applicable stakeholders (e.g., cost/benefit analysis, capital planning, staffing impact analysis/assessment)

  • Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with input from applicable stakeholders (e.g., key performance indicators, scope definition)

  • Performs complex conceptual analyses

  • Reviews work performed by others and provides recommendations for improvement

  • Forecasts and plans resource requirements

  • Develop, document and implement project communication plans

  • Ability to engage functional partners (Telecom, Technology, Facilities, Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each project



Required Qualifications:

  • Undergraduate degree or equivalent work experience

  • 5+ Years of experience as a Project Manager

  • 2+ Years of previous experience in a cross matrixed enterprise environment

  • Proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint

  • Strong executive communication and presentation skills with demonstrated ability to communicate ideas clearly and concisely

  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

  • Anticipates customer needs and proactively develops solutions to meet them

  • Ability to gain acceptance for ideas, plans, actions and then implement across organizational boundaries

Preferred Qualifications:

  • Business operations strategy definition and execution in a matrixed organization

  • Familiarity with Optum and Optum products & services

  • Healthcare experience

  • Operations and/or Call Center experience

  • Telephony/IVR experience

  • Agile Experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: project management, health care, Agile, call center, IVR, customer service, Eden Prairie, MN, Minnesota


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