About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

This job has expired and you can't apply for it anymore. Start a new search.

Sr Telecommunications Analyst - MN, PA, CT, NJ or NC Office Locations

UHG - Horsham, Pennsylvania

Posted: 12/7/2018

The Sr Telecommunications Analyst provides call center application support for Outbound Dialers, specifically Genesys and Avaya platforms, with a focus on a Genesys.


  • Federal DNC Management-Including annual subscription renewal

  • Daily DNC file upload to Gryphon

  • Holiday/Emergency Alerts to Business Partners

  • Monthly UID Updates for Qfiniti Administrators

  • Executive Complaint Research

  • Monthly Avaya Billing

  • New Application Owner needs to be ID’d for the Avaya Agent program.

  • Someone needs to manage WO tickets coming in and route them through to Rally.

  • Be the SME for these Dialer Teams that need a little support from time to time.

  • Ad Hoc campaigns (potentially urgent)

  • Ongoing daily support of voice/data activities

  • Adapt as required by changing business needs, complete additional responsibilities as assigned

Required Experience:

  • Prior experience with inbound or outbound caller delivery programming on CISCO, Avaya and/or Genesys platforms.

  • Prior experience with large to very large enterprise environments that include multiple site location.


  • Agile Methodology Trained
  • 3 years or more experience deploying and supporting Enterprise outbound dialer solutions
  • Bachelor's degree from four-year college or university in Computer Science or Telecommunications Engineering or equivalent work experience preferred.
  • Prior experience with VOIP, IP networking and PBX systems.


Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now
This job has expired and you can't apply for it anymore