About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

STARS - HEDIS Practice Performance Manager - Sacramento area Telecommute

UHG - Sacramento, California

Posted: 12/10/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


In this role, you'll drive consistency, efficient processes and share best practices - in a collaborative effort with the providers - designed to facilitate a minimum 4 STAR rating. You’ll actively participate in quality improvement initiatives, develop recommendations for quality remediation plans, and create tools and databases to capture relevant data. This is a work at home opportunity with approximately 50% local travel to provider sites. This is a telecommuting position, so the individual must be able to focus and prioritize without being in an office environment.  Looking for a highly motivated self starter who can function independently as well as part of a larger team.


This individual will work with providers in the Northern California region. 


If you are located in Northern California, you will have the flexibility to telecommute* as you take on some tough challenges. Ideal locations would be San Francisco, Sacramento, Santa Clara, San Mateo, Alameda, or Contra Costa This is a telecommuter role but you will be visiting providers in Northern California.


Primary Responsibilities:

  • Develop market business plans to motivate providers to engage in improving Stars measures to be 4 STARS or higher
  • Provide analytical interpretation of Stars and HEDIS reporting, including executive summaries to plan and provider groups
  • Be the primary go to person for all STARS related activities within their assigned market(s) working within a matrix relationship which includes United Healthcare's Regional Vice President, Administrative Call Center Team
  • Health Plan Medical Directors, and other Health Plan and Optum team members to assure that all STARS activities are planned and executed
  • Assist OPTUM and UnitedHealthcare in development of training and analytical materials for Stars and HEDIS
  • Lead Weekly, Monthly, Bi-monthly, Quarterly and / or Annual business Review meetings related to STAR activities which summarize provider group performance and market performance as requested or required by the Health
  • Plan and the Director of Market Consultation
  • Analyze and evaluate provider group structure and characteristics, provider group/ provider office operations and personnel to identify the most effective approaches and strategies
  • Identify and assess decision makers and other key provider group personal with a focus on identifying barriers to achieving targeted outcomes. Focus communication and efforts accordingly
  • Develop solution-based, user friendly initiatives to support practice success






Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 1+ years of Stars experience, More than 3 highly preferred
  • 5+ years associated business experience with health care industry
  • Professional experience persuading changes in behavior
  • Strong knowledge of the Medicare market, products and competitors
  • Knowledge base of clinical standards of care, preventive health, and Stars measures
  • Experience in managed care working with network and provider relations
  • Strong financial analytical background within Medicare Advantage plans (Risk Adjustment / STARS Calculation models)
  • Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, PowerPoint and MS Access skills

Preferred Qualifications:

  • Strong communication and presentation skills
  • Strong relationship building skills with clinical and non - clinical personnel
  • Demonstrated ability to interact with medical staff, peers, and internal company staff at all levels
  • Ability to solve process problems crossing multiple functional areas and business units
  • Strong problem - solving skills; the ability to analyze problems, draw relevant conclusions, and devise and implement an appropriate plan of action
  • Good business acumen, especially as it relates to Medicare
  • Medical/clinical background
  • Undergraduate degree, post graduate degree

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 



Job keywords:HEDIS, STARS, Medicare, STAR Ratings, field, telecommute, healthcare, process improvement, Clinics, providers, California, Northern California, Sacramento, Redding, Yuba City, telecommute, telecommuting






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