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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

State Director Nevada - My Connections

UHG - Reno, Nevada

Posted: 12/13/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The myConnections State Director is responsible for the strategic delivery of myConnections offerings across the state of Nevada. This role participates in shaping the myConnections Social Determinants of Health (SDOH) strategy in the state across all lines of UHC business. The Director establishes influential relationships across the state with external service partners, prospective external customers and internal health plan leadership from all lines of business.


The Director works closely with each myConnections work stream leader and their team members to ensure SDOH operational metrics, financial targets and outcome based proof points are defined by work stream to report holistically at the state and local level. This role effectively leads a successful, collaborative team of people from across the myConnections work streams to achieve the targeted SDOH metrics and proof points. The Director communicates the myConnections value story and associated SDOH metrics and proof points to internal and external stakeholders at the state and local level.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Serves as the “account manager” to myConnections health plan customers and service partners at the state, county and local levels.

    • Building, developing, improving, influencing and expanding relationships with internal and external stakeholders across the state

    • Being familiar with the myConnections value story, state strategy and work stream targets, metrics and proof points in order to effectively articulate myConnections to internal and external stakeholders across the state

    • Bringing forward new opportunities to expand myConnections service offerings across the state by identifying prospective new customer and/or service provider relationships, new member/consumer target populations and innovative funding mechanisms

    • Supports UnitedHealth Group growth by collaborating with the health plan and myConnections work stream leaders to evaluate new opportunities and build a supporting business case

  • Manages a matrix team across work streams to achieve SDOH metrics and proof points at the state and local level

    • Providing leadership to all UnitedHealth Group employees in the state supporting the delivery of the myConnections state strategy (i.e., PCCM Community Health Workers, work stream navigators, and service provider contracting team)

    • Facilitating recurring matrix team meetings to discuss progress and issue resolution required to achieve SDOH metrics and proof points; status of service partner relationships and plans to enhance; national, state and local opportunities to communicate matrix team successes; etc. 

    • Facilitating recurring Joint Operating Committee (JOC) meetings with service partners and matrix team members to discuss SDOH metrics and proof points and opportunities to enhance processes and relationships

    • Driving member/consumer and service partner satisfaction to positively influence Net Promoter Score (NPS)

  • Participating in the implementation of the myConnections offerings in the state by:

    • Working with the health plan and myConnections work stream leaders to define the hotspots and target member/consumer populations at a state and local level

    • Working with health plan and myConnections work stream leaders to target state and local service partners using HealthSperien data and the Director’s knowledge of the state and community partners

Required Qualifications:
  • Undergraduate/ Graduate Degree
  • Awareness of Trauma Informed Care Philosophy
  • 5+ years of direct people management or team lead experience
  • Ability to lead a team within a matrix environment where team members are engaged in the success of the team as indirect reports but have a direct reporting relationship to others
  • Experience in developing, managing and enhancing relationships with external customers and/or community partners
  • Demonstrated experience working effectively with a wide range of constituencies in a diverse community
  • Demonstrated empathy and compassion for consumers with socio-economic challenges
  • Experience in vendor management and contract negotiations
  • Proficiency in MS Office (Excel, Word and PowerPoint)
  • Ability to travel and work flexible hours to accommodate visits with peers on myConnections leadership team, external customers and partners, and to participate in community events targeting members/consumers needing services

Preferred Qualifications:

  • Behavioral Health/Social Work/ Mental Health Counseling Degree
  • Proven success in managing professional staff and providing guidance and support to help them achieve their goals
  • Excellent communication and persuasion skills and demonstrated experience in presenting organizational value and outcomes to internal executive teams and external stakeholders
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


For more information on our Internal Job Posting Policy, click here.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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