At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.
The Store Manager leads the overall store operation including responsibility for sales, credit, customer service,
retention, human resources, profit and loss, inventory, expense management and store presentation. Executive
responsibilities including providing leadership for the store in the following areas: Associate development,
supervision of overall store operations to ensure execution to Kohl’s Best Practices, communication, analysis of
business operations, expense management, and general management of the Store as the leader of the Store
Leads and directs the Executive, Area Supervisor, Supervisor and Associate teams in the following
Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS),
including the Customer Service Survey, “Yes We Can” program, and other Customer Service
Accountable for results of Customer Service programs through the Customer Service
Communicates through operational and sales strategy to Executive and Supervisory teams
through periodic meetings.
Leads/directs Executives in the standard for Customer issue resolution.
Lead Executive team in the execution of the “E3” program.
Interprets, directs and leads capacity and merchandise directives.
Accountable to ensure Company merchandise presentation directives and standards are met
while merchandising incoming freight and replenishing the sales floor.
Ensures total store cleanliness and recovery standards are met.
Directs store visual workload.
Overall responsibility for managing store payroll projections, productivity, and controllable
expenses in relation to sales trend.
Overall responsibility for staffing, scheduling, and Associate availability to ensure schedules
match the workload.
Competitively shops competition and communicates results to District Manager.
Reviews business summary for sales opportunities.
Oversees and audits the ad set process to ensure Company accuracy goals are achieved.
Accountable for replenishment schedules and execution to ensure Company in-stock goals are
Oversees the credit solicitation effort of Associates to achieve goals.
Partners with corporate allocation division and District Manager addressing inventory issues
from SIR report.
People Management (In stores with 3 Executives, the HR Management function resides with the Store
Leads the management team in retaining quality Associates.
Facilitates annual Associate review process.
Manages the hiring and interviewing process to maintain the proper staffing levels to match the
Manages all Associate files to company policy/legal requirements.
Communicates ethical standards to ensure total company policies are followed.
Leads store meetings as directed and ensures action plans are devised and achieved as
Responsible for all documentation related to Associate personnel files to company policy / legal
requirements, including performance counseling documentation.
Drives positive reinforcement and motivation to all Associates.
Coaches and counsels Associates when necessary based on Company productivity goals.
Ensures Associate performance counseling procedures are followed as necessary, in
accordance to company policies / HR guidelines.
Manages the delivery of hourly training programs in order to achieve store objectives.
Develops and coaches Executive team to promotable levels and/or larger areas of
Inventory Shortage/Unit System Accuracy
Oversees all price changes, callbacks, ISC memos to ensure accurate completion.
Partners with Loss Prevention on all inventory programs.
Oversees the completion of inventory prep planning and ensures the execution is achieved.
Leads and directs company USA program including re-wraps, even exchanges, ISAC Meeting,
mis-mates, damages, defectives and store inventory shortage plans.
Accountable for freight Best Practice execution to Company standards, including:
Planning workload, setting goals, and communicating goals to Associates for every truck
Frequently overseeing the truck unload and sales floor merchandising process to ensure
Company standards are being met.
Oversees store cash office, service desk, POS functions.
Leads ISAC and safety meetings.
Responsible for resolution of all district audit issues
Ensures that store cleanliness standards are met.
Accountable for the implementation and maintenance of all company stockroom capacity and
Supervises store personnel to drive productivity through operational Best Practices.
Ensures all building safety requirements are adhered to.
Ensures that all building repairs are completed through partnership with corporate facilities