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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Strategic Client Executive - UHC Global - Telecommute Nationwide

UHG - Cypress, California

Posted: 09/6/2018

The primary purpose of the Strategic Client Executive role is to grow and retain membership for UnitedHealthcare Global (UHC Global). The person in this role has responsibility for managing and growing his /her book of business.  The case load is moderate, has more complexity, and higher risk.


Primary Responsibilities:

  • Establishes and maintains strong professional and personal relationships with customers and consultants presenting a positive image of UHC Global
  • Develops relationships with influencers within the client organization
  • Delivers growth and ensures retention of the book of business across all lines of business (e.g., insurance, risk, assistance, travel and  medical)
  • Secures new business within  book of business (upsell)
  • Directs strategic, customer specific initiatives, which deliver "value added" services through the execution of client specific business plans
  • Develops and executes on Executive Briefing Document (EBD) for each client and updates at a minimum quarterly; demonstrates understanding of clients culture, population, earnings, competitive and economic pressures, social responsibility/foundation, and makes connections with B2B partners where appropriate
  • Develops internal network throughout UnitedHealth Group (UHG)
  • Leads cross functional AMT to deliver superior service to customers , including leading and/or facilitating regular internal AMT calls with action plans and external calls with customers
  • Monitors clients medical insurance plan financial performance and leads renewal planning and negotiations to support  UHCG profitability  objectives
  • Participates in broker and consultant meetings
  • Leads and facilitates proposals for RFP’s on existing business
  • Assists with implementation of new business
  • Ensures operations understands client requirements and expectations Manages escalated client issues to resolution
  • Notifies client of any operational situation (e.g., system outage, strike in a foreign country, etc.) that may impact service
  • Leads internal and/or external case reviews with SME support from appropriate functional areas Partners with external vendors in support of clients initiatives and programs
  • Updates and maintains data integrity of client databases and sales tools on a timely basis (e.g. SFDC)
  • Drives client participation to 100% completion of annual customer satisfaction surveys (NPS);  creates  strategy to move passives to promoters. Addresses detractors concerns to move to passive
  • Understands  customer market issues including earnings, market conditions, competitors, etc.; listens to earnings   calls  and  updates  EBD accordingly
  • Participates in personal development (MAP Self Assessment, requests for training, etc.)
  • Attends  and  participates   in  one-on-ones  with manager
  • Manages client receivables
  • Leads delivery of customer reports with support from business partners , as appropriate
  • Models UHG culture

Required Qualifications: 

  • 5+ years in healthcare sector
  • Good problem solving skills
  • 3+ years of client day-to-day engagement experience
  • Good written and verbal communication skills
  • Proficient presentation skills
  • Good  business  financial acumen
  • License is required


Required Qualifications: 

  • Global experience preferred
  • UHC product knowledge helpful, but not required
  • Sales experience strongly recommended
  • College degree preferred


Careers at UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Strategic Client Executive, UHC Global, UnitedHealthcare, Telecommute

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