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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


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Supervisor Clinical Operations - Southwest Medical - Pahrump, NV

UHG - Pahrump, Nevada

Posted: 11/17/2018

Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners, and Physician Assistants consisting of over 300 providers, 21 medical health centers including six urgent care clinics, four convenient care centers, two lifestyle centers catering to older adults, an outpatient surgery center, plus E-visits and online options via Now Clinic telemedicine technology.  SMA offers patients compassion, innovation, and quality care throughout southern Nevada. SMA is headquartered in the greater Las Vegas, NV area.
The Supervisor Clinical Operations position has management accountability for a specific care site in collaboration with the accountable physician leaders to ensure a quality patient experience through fostering a caring culture that demonstrates excellent customer service while achieving SMA strategic financial goals.  Reporting directly to the Associate Director, this position is responsible for leading operations support for overall business and clinical functions delivered at a specific site.   This position oversees all aspects of site operations on a day-to-day basis.  Primary responsibilities include: provision of technical support for the nursing and front office teams, oversight of business and clinical compliance, ensure cost effective practices, monitor business outcomes and financial business analysis.  This position works closely with the providers and site RN leadership to optimize patient flow, develop and maintain quality improvement strategies as they relate to customer service and best medical practices. Accountable to meet the operation needs of the entire facility.  Recruits and retains outstanding staff.  Ensures the overall competency of staff and maintains facility compliance with federal and state regulations and SMA policies and procedures.
Primary Responsibilities:
  • Provide supervision to department staff, works independently and collaborate with Physician and RN leadership on relevant clinical issues
  • Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
  • Responsible to implement and maintain clinical and business policies and procedures
  • Ensures customer satisfaction within the clinic sites and resolves patient issues
  • Accountable to ensure strict adherence to policies / procedures related to financial integrity of co-pays, charge entry, Standard Work development and maintenance, etc.
  • Responsible for facility planning and overall facility maintenance
  • Analyze monthly metrics relating to customer services, access and achievement of financial goals and objectives; develop and implement operational changes based on metrics
  • Monitor, manage and ensure that provider and clinic empanelment is accurate
  • Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
  • Contribute to the development of short and long-term business planning, then ensure plans are executed
  • Accountable for achievement of clinical and business compliance and licensure for labs, staff and requirements for regulatory compliance
  • Responsible for all safety functions in clinics and ensures completion of safety training and proper orientation for new employees

Required Qualifications:
  • High school diploma or GED
  • CPR Certificate or willing to possess within 30 days of hire
  • 2+ years of experience in a healthcare organization
  • 2+ years of experience utilizing EMR
  • Ability to navigate MS Office and a Windows based environment and the ability to create, edit, save, and send documents utilizing Microsoft Word and Excel. Ability to navigate Outlook and conduct Internet searches
  • Access to reliable transportation that will enable you to travel to client or patient sites within a designated area
Preferred Qualifications:
  • Associate’s or Bachelor’s Degree
  • Managed Care experience in a Care Coordination role
  • Call Center experience
  • Bilingual Spanish
  • 3+ years of progressive Supervisory or Management experience, within a healthcare setting

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Senior Medical Assistant, Outpatient Supervisor, Primary Care, LPN, Pahrump NV, Las Vegas NV

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