About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Supervisor, Medical Clinical Operations - Telecommute - Washington DC, Georgia, Pennsylvania - CST or EST

UHG - Washington, Pennsylvania

Posted: 10/12/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
The shift / hours for this role will be Monday - Friday from 8:30am - 5:00 pm or 9 – 5:30pm (local time). 
If you are located in Eastern or Central time zone, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Coordinates, supervises and is accountable for daily / weekly / monthly team performance
  • Ensures team members’ performance goals are met, such as quality adherence and service levels
  • Manages schedules, adherence and utilizes reporting to monitor
  • Coordinates work activities with other supervisors
  • Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
  • Decisions are guided by policies, procedures, and business plan
  • Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
  • Motivates and inspires team members
  • Conducts annual performance reviews for team members
  • Identifies solutions to non - standard requests and problems
  • Effectively communicates change and leads employees through change
  • Serves as a resource for others with less experience
  • Handles Human Resource processes and issues, including time cards and corrective action process
  • Manages recruitment and termination procedures
  • Maintains procedures
  • Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change

Required Qualifications:
  • 1+ year experience working as a Supervisor or in a Team Lead capacity
  • Proficiency with Microsoft Office (Excel, Word & Outlook)
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
  • Ability to organize and prioritize tasks efficiently
  • Excellent interpersonal, written and verbal communication skills
  • Ability to work at a fast pace and multitask is essential
  • Ability to learn and apply skills quickly
Preferred Qualifications:
  • Bachelor's degree is strongly preferred
  • Experience with medical or health terminology
  • Bilingual skill set is a plus (e.g. English / Spanish)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: DSNP, Supervisor,  Team Lead, Care Navigator, GA, Georgia, DC, Washington DC, PA, Pennsylvania

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