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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

Supervisor Tech Support - Overland Park, KS

UHG - Overland Park, Kansas

Posted: 12/10/2018

Here, at Optum, you can showcase your passion and technical expertise among an elite team as you help to transform health care and change the way our businesses and consumers engage with technology. Sound exciting? Absolutely!

Our values are more than just words on inspirational posters; they are intrinsic to our culture, how we work together. Your performance will be measured not just in terms of technical achievements, but how you embody our values every day in your work with collaboration and communication skills.
In this role you will be part of an OptumRx service team that supports the Dispensing operation at the Overland Park, KS facility. Although the Dispensing Operations are not 24/7, support is sometimes required outside of normal working hours, including weekends and holidays, depending on business needs.
The dispensing application is named APS (Automated Pharmacy Service) which utilizes third-party software from vendors, e.g. QMSI (Quality Manufacturing Systems Inc.), Knapp, Creative Logistics Solutions. You will be expected to liaise with these vendors as needed.
You will be leading a team of four people, and responsible for managing day to day support operations, liaising with the business, managing new projects and providing concise and accurate updates to leadership.   
The Overland Park facility is OptumRx’s largest dispensing location, and critical to our members. Your primary responsibility will be to ensure that dispensing operations run as optimally as possible, preventing disruptions and outages.
You will be expected to manage projects and upgrades prior to their implementation in production, while ensuring the business is not unnecessarily impacted or placed at risk.
The IT team in Overland Park is currently sized at four people, and you would be responsible for managing day to day support operations, liaising with the business, vendors and other internal OptumRx teams, managing upgrade and patching projects and providing concise and accurate status updates to leadership.
Primary Responsibilities:
  • Assisting pharmacy technicians and systems operators with workstations, operating systems and infrastructure issues
  • User applications and system configuration
  • Hardware setup
  • Troubleshooting issues
  • Writing and maintaining SQL queries
  • Working with the technical services support staff
  • Serving as a key point of contact for the business and IT leadership
  • Ensure that all SLAs are met, escalating any roadblocks to management as necessary
  • Coordinate with other teams, e.g. facilities, workflow, to ensure no unplanned outages to the APS network or application
  • Perform and review setup of monitoring software and for providing reporting parameters
  • Review project status and make adjustments to meet expected timelines on all APS projects
  • Organize and submit Change Requests, manage Incidents and Problem tickets and support projects / initiatives
  • Manage the documentation of all APS processes

Required Qualifications:
  • High School Diploma or GED
  • Experience of systems administration experience
  • Experience with Windows systems, including Wintel and Windows Server
  • Experience with PC troubleshooting
  • Network knowledge
  • Strong organizational and communication skills
Preferred Qualifications:
  • Helpdesk / IT support experience
  • Team / Project leadership experience
  • Experience writing SQL
  • Disaster Recovery experience
  • Altiris experience

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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