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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Support Coordination Manager (ECF Choices) - Telecommute West TN

UHG - Memphis, Tennessee

Posted: 07/28/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


If you are located in the West Tennessee region you will have the flexibility to telecommute* as you take on some tough challenges. This role will have occasional travel throughout the region.


Primary Responsibilities:

  • This person shall oversee and be responsible for all support coordination activities for the ECF CHOICES program, provide clinical and programmatic leadership to Support Coordinators, coordinate with the ECF CHOICES lead trainer regarding ongoing support coordination training needs and activities, and ensure that appropriate tracking and monitoring systems are in place to support fulfillment of all contracted support coordination requirements
  • Sets team direction, resolves problems and provides guidance to members of own team
  • May oversee work activities of other supervisors
  • Adapts departmental plans and priorities to address business and operational challenges
  • Influences or provides input to forecasting and planning activities
  • Product, service or process decisions are most likely to impact multiple groups of employees and/or customers
  • Clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
  • Case management and coordination of care
  • Takes lead role in setting direction and participating in or developing new programs
  • Sets team direction, resolves problems and provides guidance to members of the team
  • Ensures team meets established performance metrics and performance guarantees
  • Adapts departmental plans and priorities to address business and operational challenges
  • Over see's work for the Model of Care and Medicare Case Management work
  • Conducts chart reviews to ensure oversight or pre and post discharge engagement
  • Ensures Plans of Care are up to date and members are engaged in Inter-disciplinary Team review
  • Manages a team across the state dedicated to the I/DD population that is also enrolled in the Dual Special Needs Product

Required Qualifications:

  • Must be a licensed social worker, registered nurse, or have a Master's Degree in Human services or related field
  • 3+ years of supervisory experience, preferably as a Support Coordination supervisor, case management or Program Coordinator level supervision on a provider agency level
  • 2+ years of relevant health care case management (preferably long-term care) experience which must include case management for individuals with I/DD and experience providing person-centered support coordination to individuals with I/DD

Preferred Qualifications:

  • Prior ECF experience
  • Management experience and / or advanced degree
  • Experience and knowledge with Medicaid
  • Experience and knowledge with Long-Term Services and Supports providers
  • Previous Healthcare Industry experience
  • Meet the federal requirements for a Qualified Developmental Disabilities Professional (QDDP) or Qualified Intellectual Disabilities Professional (QIDP)

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords:Support Coordination, case management, supervisor, ECF, CHOICES, LTC, LTSS, Long-Term Services and Support, ID, IDD, I/DD, Manager, Management, Supervisor Long Term Care, Qualified Developmental Disabilities Professional, QDDP, Qualified Intellectual Disabilities Professional, QIDP, Medicaid, Medicare, Managed Care, Social Services, Memphis, Jackson, Tennessee

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