H&R Block, the world’s leader in tax preparation services, is looking for a Part-time Support Specialist – DIY Help Desk - Seasonal. This position is located at our corporate headquarters, in the premier downtown Power & Light district of Kansas City. We offer shift differential pay for mid, evening and weekend shifts, casual dress code, an onsite fitness center, company cafeteria, free covered parking, flexible work schedules, paid training and opportunities for free or discounted tickets to a variety of entertainment venues and shows. This role is perfect for a college student!
About H&R Block
People are often surprised when they begin working here. Maybe it's because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!
We help our clients and inspire confidence in their lives so they can do more for their families and communities...but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!
What you’ll do…
The Part-time Support Specialist – DIY Help Desk seasonal associate takes inbound calls to assist clients with questions or incidents related to the DIY Online and Software tax products. Uses specialized validating/verifying security protocols to ensure the identity of the client. Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents. Identify potential security issues and escalates issues appropriately to business partners.
What you’ll bring to the role…
• High school diploma or equivalent.
• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
• Prefer one or more years experience in an in-bound call center environment.