Mount Carmel Health System

About Mount Carmel Health System

 

Job Category:

Information Technology

Country:

United States

Postal Code:

43085

Approximate Salary:

Not Specified

Position Type:

Full Time

Supv Network/Telecomm

Posted: 07/18/2018

Department:

IS101_71556 Network Engineering (Midwest)

Expected Weekly Hours:

40

Shift:

Day Shift

Position Purpose:

Responsible for the daily activities related to the support of the assigned network and voice team. Manages projects and leads project teams in support of hospital and system infrastructure initiatives within their specific area(s) of responsibility. Provides guidance, task prioritization and direction to colleagues and acts as a resource in the resolution of complex projects and issues. Confers with and advises staff on standards, policies and procedures, technical problems, priorities and methods as set by the Manager or Senior Manager. Understands and supports the strategic direction of Trinity Health and manages support area in accordance with that strategy. Works closely with other management within TIS to make sure priorities and work assignments are managed consistently.

Job Description Details:

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Manages the day-today activities of the assigned infrastructure team.  Leads and facilitates team meeting to discuss existing assignments and issues; reviews and assigns new tasks. Monitors all projects assigned to team in order to ensure tasks are completed accurately and on schedule.  Develops and reviews each associates annual goals, provides the opportunity for staff to achieve learning and development plan objectives and communicates available opportunities to all team members.

Monitors the network and tests to insure that good network and telecom practices, configurations and policies are being followed.

Responsible for second level on call triage or management escalation.

Responsible for maintaining and following change management policies and procedures, up to and including evaluation and approval of changes.

Provides recommendations and options for solutions for infrastructure issues. Works with team members on issue resolution and conflict.  Provides direction on problem resolution.  Stays current on Infrastructure technology trends and applicable certifications

Resource for clients, vendors and TIS staff on network and telecom, hardware selection, OS software migration projects, complex problem resolution, network efficiency/maximization projects, capacity planning, etc.  Ensures that common solutions are found and implemented for common problems across all client locations. 

Completes annual staff evaluations on time, which includes 360 feedback, summarizing all input, reviewing final evaluation with Senior Manager or Manager for approval and recommendation (i.e., review of new learning and development plans).

Reinforces management/company direction.  Represents the department in a positive manner, to include participation in meetings in place of the Senior Manager or Manager, as assigned.

Works with Senior Manager or Manager to establish workload prioritization, and staffing requirements, which includes participating in end user/customer meetings.  Manages and assists staff with multiple and changing priorities. 

Assists Senior Manager or Manager to form an overall cohesive team.  Facilitates and assigns cross training opportunities.

Knows key customers and develops good business relationships.  Plans and facilitates client meetings.  Resolves customer satisfaction issues in a timely manner.

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Integrity and Compliance Program and Code of Ethics, as well as other policies and procedures in order to ensure to adherence in a manner that reflects honest, ethical and professional behavior

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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