Wells Fargo

Job Category:

Technology, Information Technology

Location:

Phoenix, Arizona

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

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Systems Support Analyst 5

Wells Fargo - Phoenix, Arizona

Posted: 11/2/2018

Job Description

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Position requires:

  • Provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services Provides technical systems support within a technology organization.
  • Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported
  • Performs migrations from development to production, upgrades, installations and/or
  • May evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported
Required Qualifications

  • 6+ years of systems support analysis experience
  • 5+ years of application production support experience
  • 3+ years of experience with database platforms such as Oracle, SQL Server, or DB2
Desired Qualifications

  • Experience supporting an enterprise-level environment
  • Ability to interact effectively at varying levels of the business and technical organizations; including management
  • Strong team or technical leadership experience
  • Excellent verbal, written, and interpersonal communication skills
  • Knowledge and understanding of database querying and creating ad hoc reporting results using SQL or similar querying methods
  • Knowledge and understanding of web systems: performance tuning
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to translate and present complex technical data across technical and non-technical groups
  • Strong time management skills and ability to meet deadlines
  • Knowledge and understanding of web systems: web application installations, upgrades, and deployments
  • Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Solid problem solving skills
  • Good analytical skills with high attention to detail and accuracy
Other Desired Qualifications
  • Experience working in Red Hat Linux operating system.
  • Experience working with complex LOB’s that include Wires, Wells Fargo Securities, Foreign Exchange, Global Financial Institutions.
  • Exposure to Weblogic or Tomcat
  • Exposure to Oracle databases, specifically Exadata
  • Experience supporting Pega, specifically Pega Smart Investigate
Job Expectations

  • Ability to work additional hours as needed
  • Flexibility to work different shifts
Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
NC-Charlotte: 401 S Tryon St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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