Wells Fargo

Job Category:

Business Information Mgmt


Des Moines, Iowa



Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

Technical Systems Analyst

Wells Fargo - Des Moines, Iowa

Posted: 11/30/2018

Job Description

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Wells Fargo Merchant Services specializes in providing solutions such as credit card, debit card, check guarantee and gift cards to businesses of all sizes. Wells Fargo Merchant Services is nationally recognized for its ingenuity and reputation as a leader in the electronics payments industry.

Wells Fargo Merchant Services is looking for a seasoned Technical Systems Analyst to focus on requirement elicitation, analysis, and documentation. This position will require working across business lines to solve complex issues and help set the strategy to build future features and benefits in our product continuum.

As a Technical Analyst for WFMS, you will be responsible for managing the business analysis for our internal System Application utilized by sales for boarding of new Merchants and is responsible for eliciting, analyzing, documenting and communicating business requirements for project initiatives. You will author key project requirement artifacts which include Project Definition Documents, Use Cases, Business Rules, User Interface Specifications used during Inception , Elaboration and Construction phases for project scoping and Software Requirements Specifications which detail the business, functional and non-functional requirements.

Additionally, you will manage the requirements repository, provide direction and/or guidance to less experience staff and ensures that design addresses stated business requirements. You will act as internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.

Key responsibilities of the role include:

  • Business requirements elicitation, analysis, documentation
  • Translate complex business needs into business requirements
  • Partnering closely with technical teams to ensure that the requirements development and management processes meets their needs, helps streamline their work and controls risk in order for us to deliver high quality solutions which deliver on the business objectives
  • Partnering with stakeholders and other lines of businesses to ensure requirements are represented and integrated
  • Evaluating ways to improve requirements gathering process
  • Conduct requirement sessions with stake holders to gather requirements
  • Participate in requirements review sessions to resolve Development and QA ambiguities
  • Act as a Subject Matter Expert (SME) on web based boarding application
  • Document change controls
  • Review Test Cases, Test Plans, Test Scripts and perform limited User Acceptance Testing (UAT)

The team is based in West Des Moines and partners closely with teams from California and Maryland, project/product management resources and technical teams.

Required Qualifications

  • 5+ years of business systems analysis experience, business systems design experience, or a combination of both
  • 5+ years of experience capturing and documenting complex business and functional requirements
Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
Other Desired Qualifications
  • 5+ years experience authoring requirements for complex products and projects, ranging from concepts in ideation to platform features already in production
  • Demonstrated capacity to work with and influence diverse functional areas, both within the Wells Fargo Merchant Services group and other lines of business when necessary
  • Exceptional problem solving and analytical skills with proven ability to turn findings into requirement artifacts
  • Demonstrated process management capabilities, the ability to effectively interact with and engage with team members across the enterprise
  • Proven ability to work and learn independently
  • 2+ years experience writing SQL queries is strongly desired
  • Microsoft Team Foundation Server (TFS) and Microsoft Visual Studio Team System (VSTS) are extremely helpful
  • Knowledge of both Agile and Waterfall methodologies
  • Knowledge of the payments industry is helpful
  • Excellent communication skills

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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