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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

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Technical Writer, Risk Adjustment - WellMed - San Antonio, TX

UHG - Texas, US

Posted: 12/5/2018

The Technical Writer will be in charge of technical documentation for WellMed’s Risk Adjustment software products. This person will document code, algorithms, process and data flows. This person will write user guides and FAQ’s and will serve as librarian for all technical documentation. They will ensure that all materials are properly tagged and indexed and easy to find for internal staff and external users.


Primary Responsibilities:

  • Responsible for all technical documentation for WellMed’s Risk Adjustment software products

  • Documents code, algorithms, process and data flows

  • Responsible for researching, writing and maintaining user guides, FAQ’s and online Help.

  • Serve as primary librarian for all technical and user documentation

  • Responsible for tagging and indexing all technical documentation to ensure that it is easy for internal staff and external users to find information

  • Position involves close collaboration with teams and associates in Risk Adjustment and IT to ensure that documentation solutions are accurate, comprehensive, and applicable to the needs of the business

  • Translates technical information into clear, easy to understand language as applicable to ensure readability for both technical and non-technical users

  • Periodically audits and reviews documentation to determine whether format or content changes are required. Meets with subject matter experts and other business contacts as necessary to determine the nature of any content changes

  • Performs all other related duties as assigned


Required Qualifications:

  • Bachelor’s degree in English, Journalism, Communications, Business, Computer Science, or Information Systems (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)

  • 5+ years of experience in technical documentation of software products

  • Experience with various software system development lifecycles such as waterfall, and Agile methods

  • Working knowledge of content management and information design

  • Detail-oriented, with excellent written and oral communication skills. You will be asked to provide writing samples

  • Proficiency in MS Word, Excel, Adobe PDF, Wiki and online Help authoring

  • Ability to effectively work with both internal and external clients

Preferred Qualifications:

  • Experience in Health Care

  • Working knowledge of Medicare Risk Adjustment

Physical & Mental Requirements:

  • Ability to lift up to 25 pounds

  • Ability to push or pull heavy objects

  • Ability to sit for extended periods of time

  • Ability to stand for extended periods of time

  • Ability to use fine motor skills to operate office equipment and/or machinery

  • Ability to properly drive and operate a company vehicle

  • Ability to receive and comprehend instructions verbally and/or in writing

  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Technical Writer, Risk Adjustment, WellMed, San Antonio, TX, Texas


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