Genoa Healthcare

Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Telepsychiatry Director of Account Management

Genoa Healthcare - New York, New York

Posted: 10/19/2018




Genoa Healthcare, LLC. is the leading pharmacy and telepsychiatry provider serving the behavioral health and addiction treatment communities for over 15 years.  We are a rapidly growing and successful organization with a nation-wide network of pharmacies and providers.  We are guided by our CARE Values.  What we do is more than just provide medicine.  We change lives for the better.  And on the best of days, we help people get their lives back.  We love what we do.  It’s a privilege.  It’s a challenge.  It matters.


Under general supervision of the VP, Telepsychiatry Operations, The Telepsychiatry Director of Account Management will oversee all live clients.  Responsibilities include developing strategies and vision to create a best-in-class experience for our clinic and provider partners.  The Director will build and manage a team to execute on the strategy and vision.




  • Developing and executing on a long-term vision that builds meaningful company value-add beyond staffing, through clinical, financial, administrative, and operational services
  • Building and coaching a team to execute on the vision
  • Controlling and shaping a defined, consistent telepsychiatry experience across all clients
  • Build SME-level understanding of CMHC clinical workflows and operations
  • Oversee provider and clinic NPS
  • Continue to manage accounts (as-needed) to ensure satisfaction across all clients
  • Build and strengthen cross-functional relationships across all Genoa Telepsychiatry teams
  • Maintain team morale and culture



  • Hold at least a Bachelor’s degree (waived for exceptional candidates)
  • Prior experience preferred in management consulting, startups or within high-growth business units
  • Customer Success experience strongly preferred; team-building and management experience required
  • Must possess the following personality traits:
    • Team-oriented
    • Exceptional emotional intelligence
    • Exceptional problem solving
    • Confidence
    • Independence
    • Curiosity
    • Motivation
    • Ownership
  • Must possess the following skills:
    • Strategy and Vision-setting
    • Organization
    • Exceptional project management skills
    • Excellent verbal and written communication and presentation skills
  • Healthcare experience preferred, but an interest in the U.S. healthcare ecosystemis required
  • Proficiency in modern office productivity software, cloud-based applications and CRM tools
  • Passions outside the office required

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