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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

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Training Manager, Medical Coding - Office Based Role in Brentwood, TN

UHG - Brentwood, Tennessee

Posted: 11/19/2018

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
Primary Responsibilities:
Manage Internal and External Training Staff and Resources
  • Identify and procure training staff and other resources (e.g., equipment, software)
  • Develop/manage training budgets (e.g., forecasts)
  • Ensure training staff understand how training goals align with business strategies
  • Ensure training staff adhere to internal processes, procedures and practices
  • Ensure training staff have access to required tools and information (e.g., system access, training feedback, status updates, response to questions)
  • Lead instructional designers to ensure that designs meet requirements (e.g., business needs, design quality, cost effectiveness, learning objectives)
  • Establish clear lines of communication with all applicable stakeholders, and set appropriate expectations (e.g., vendors, internal partners, leaders, internal facilitators)
  • Manage training projects to ensure proper design, development, implementation and evaluation of training solutions (e.g.,timelines, staffing, budgets, deliverables)
  • Partner with global training teams to coordinate and integrate activities of global training staff, as appropriate (e.g., awareness, recruiting, onboarding, training, work direction, infrastructure alignment)
Discovery and Customer Experience Management
  • Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs)
  • Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps where training may be needed (e.g., leadership, Human Capital, external customers, Vital Signs)
  • Manage the assessment of performance gaps to drive identification of the business needs
  • Identify the root cause of performance gaps and the role of training in addressing them, if any
  • Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)
  • Evaluate learner readiness to tailor planning of training solutions
  • Translate business needs into training/development needs
  • Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption
  • Leverage all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)
Design and Development
  • Maintain knowledge of current and planned technology capabilities in the business
  • Maintain awareness of a variety of training delivery modes (InstructorLed, ComputerBased, blended, webinars
  • Maintain knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)
  • Share best training practices with applicable stakeholders across the business
  • Drive adoption of training best practices and trends
  • Deliver engaging training geared to large classes 50+ of remote employees
  • Design and develop selfpaced learning, instructorled and elearning
  • Develop various methods to validate concepts trained have been mastered
Implementation Support and Measurement
  • Participate in internal continuous improvement efforts by scheduling   offering ideas and creative solutions to improve policies, processes and tools
  • Analyze reporting and testing results for trainees to ID ongoing and retraining needs
  • Have a knowledge of the process or process changes to identify ongoing/enhanced training needs
  • Collaborate with leadership to champion training and development as business priorities
  • Develop strategies to help leaders create a working environment conducive to the delivery, application and impact of training (e.g., change management, MAP development goals, Vital Signs, Talent Management) 
  • Identify and implement practices to measure training impact and help leaders ensure that training is applied on the job (e.g.,
  • Metrics That Matter, Level III evaluations, follow-up surveys, development actions, learner assessments) 
  • Analyze training evaluation data to measure training effectiveness and linkage to job performance (e.g., Metrics That Matter, informal feedback from participants/trainers, client satisfaction scores, Net Promoter Scores)
  • Monitor/analyze training metrics/data/trends, and communicate areas needing attention to applicable stakeholders (e.g., trainers, designers, leaders, Human Capital, external training clients)
  • Identify and implement improvements to learning solutions (e.g., processes, procedures, materials, techniques, curricula) to enhance learning effectiveness and business impact
  • Develop/analyze/contribute to Learning Investment Portfolios to drive strategic decisions regarding allocation of training dollars
  • Drive metric based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment, evaluation data)

Required Qualifications:

  • High School Diploma / GED
  • 3+ years of experience in Instructional Design, Training, Modern Learning concepts and application
  • 3+ years of management experience  
  • Intermediate level of proficiency with Microsoft Office applications (Word, PowerPoint and Excel)
  • Project Management skills  
  • Ability to travel globally up to approximately 5% of the time  
Preferred Qualifications:
  • Bachelor's or Master’s Degree
  • Current Medical Coding Certification from AAPC or AHIMA
  • Experience designing and developing training for adults working remotely in a corporate environment
  • 2+ years of experience in Risk Adjustment Coding
  • SharePoint experience 
  • WebEx experience
  • Healthcare experience
  • Experience working within a matrix organization
  • Experience with Captivate, Articulate Studio, Camtasia, Storyline, and/or Photoshop and Gamification teaching technology

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Manager Training

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