Concentrix

About Concentrix

Concentrix brings collaboration, strategy and execution together to solve problems and improve your business outcomes across all facets of the enterprise. We are a global provider of business services.
Job Category:

Other

Country:

United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Transactional Quality Analyst

Concentrix - Daleville, Delaware

Posted: 09/5/2018

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description 

Transactional Quality Analyst - (CNX00054162)

Description

The QA team is responsible for auditing Healthcare needs for a highly respected Healthcare provider.  This position will be in multiply Lines of Business.  In this role you will aid the staff in balancing client regulations.   

Primary functions of the Quality Analyst consist of:

 

    Reviewing assigned task and interpreting policies pertaining to the program
    Collecting and documenting information pertaining to the quality based off the policies and regulation
    Leveraging both internal & external knowledge for quality.
    Leveraging & escalating when necessary gaps pertaining to quality.
    Ability to work in a fast paces environment.
    Extreme attention to detail and ownership is required.
    Heavy coaching/mentoring background required.
    Conflict mitigation and resolution skills will need to be demonstrated.
 
Qualifications

Requirements:

Graduate in any discipline or equivalent
Diploma / Certificate HS /  General Equivalent
0-1 Years of high volume, inbound contact center or high volume face to face contact in a business setting experience is required in a coaching and training capacity
Demonstrated understanding and compliance expectations.
Computer (Knowledge)
Good Written Communication Skills
Leadership Skills
Decision Making (Extreme importance)
Workflow / Process adherence experience
Active review / interpretation (Written comprehension, Written expression) (Above Average)
Drive & Persistence (Extreme Importance)
Analysis (Extreme Importance)
Service Orientation (Extreme Importance)
Resilience & Flexibility (Above Average)
Learning and knowledge (Above Average)
Dependability (Extreme Importance)
Interpersonal Skills and Teamwork (Above Average)


What we Offer:
•       A rapidly growing company with significant career growth opportunities
•       A culture committed to teamwork and continuous improvement
•       An attractive compensation package including medical, dental; PTO, paid holidays

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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