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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Transportation Experience Manager - Maryland Heights, MO

UHG - Maryland Heights, Missouri

Posted: 10/20/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The objective of the Transportation Experience Manager is to work directly with the Health Plan staff to coordinate and oversee all transportation efforts for the Health Plan membership. This includes but is not limited to the selection of transportation vendors, dispatching transportation requests, being empowered to pull resources to solve transportation issues, and ultimately maintaining a high member satisfaction rating for transportation services. The Transportation Experience Manager will also work closely with the health plan staff and will be responsible for maintaining a high level of satisfaction among the site staff for the transportation services coordinated for their members.

Primary Responsibilities:
  • Data Entry of Standing Order (DHC) and Medical trips into the NMN’s system
  • Run reports for Health Plan Staff
  • Request Pickup / Drop off times and triage transportation related issues
  • Work directly with on - site Member Experience Team Lead to coordinate all transportation services at the site
  • Log, research, and document post grievance / complaint follow up
  • Liaison between NMN, PACE Site, Members and Transportation Providers

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Customer Service experience (ability to analyze and resolve customer service issues)
  • Previous experience working with Microsoft Office including Microsoft Outlook (ability to create, edit, save, and send documents), Microsoft Word (ability to create, edit, save, and send documents), and Microsoft Excel (ability to create, edit, save, and send documents)
  • Computer proficiency including, but not limited to, ability to learn new computer system applications
  • Ability to type 30 WPM
Preferred Qualifications: 
  • Previous Team Lead of Supervisory experience
  • Bilingual in Spanish or any other language
Soft Skills:
  • Combine patience, determination, and persistence to troubleshoot client issues
  • Easily understand and solve technical problems
  • Skilled at evaluating options and generating solutions
  • Ability to use thinking and reasoning to solve a problem
  • Ability to communicate effectively with others using the spoken word
  • Ability to speak and write clearly and concisely
  • Ability to take care of the members' needs while following company procedures
  • Ability to get along well with a variety of personalities and individuals
  • Ability to find a solution for or to deal proactively with work - related problems
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UnitedHealth Group, Transportation, Maryland Heights, MO, Manager

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