Job ID 35644
Position Location US-FL-Maitland
Facility Name Remote Office/Telecommute
Job Category Business Office
Position Status FT (Full Time)
Purpose of Your Job Position
As a Consulate Health Care Traveling Business Office Manager, you are entrusted with the responsibility of carrying out your daily tasks and assigned duties while demonstrating Consulate’s Core Values of Compassion, Honesty, Integrity, Respect and Passion. You are expected to provide innovative, responsible results with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results. The primary purpose of your job position is to serve as an interim Business Office Manager (BOM) at Skilled Nursing Facilities with BOM vacancies.
As Traveling Business Office Manager, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible for assisting with training new BOM's in their roles in accounts receivable and resident trust accounting. This positions works closely with the Regional Directors of Business Office Services on special Revenue Cycle projects as needed. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time, for any reason.
Duties and Responsibilities
- Work closely with Revenue Cycle regional teams to serve independently as interim Business Office Manager (BOM) for care centers with BOM vacancies, including responsibility for the care center business office manager functions.
- Coordinate training of new BOM's with care center and regional teams as needed.
- Work closely with care center staff and regional teams on special projects related to Revenue Cycle, such as accounts receivable resolution, resident trust reconciliations and analysis.
- Work with other departments to maintains accurate billing records in the accounts receivable system.
- Responsible for front end collections of A/R balances due from residents while in-house (meets with residents and responsible parties).
- Responsible for back end collections of A/R balances due from residents after discharge.
- Monitor Medicaid pending accounts for resolution with state or outside vendor.
- Responsible for month-end closing of billing system.
- Responsible for resident trust accounting and compliance with government regulations and company policy.
- Attend care center meetings as routinely required by the BOM position.
- Generate accurate and complete claims for billing systems for all payers.
- Provide Central Billing Office with additional billing information to clear claim edits and rejections.
- Coordinate responses to various audit requests.
- Assist new BOM's with month end closing and other special projects as needed.
- Independently conduct exit meetings with care center Executive Directors to review results of interim assignment.
- Provide weekly reports to the district and regional teams recapping results of interim assignments.
- Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.
- Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses.
- Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
- Knock before entering a resident’s room.
- Ensure that the resident’s rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints, are well established and maintained at all times.
- Works in office areas as well as throughout the facility.
- Heavy overnight travel (up to 50%) by land and/or air.
- Is subject to frequent interruptions.
- Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
- Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
- Works beyond normal working hours, weekends and holidays and on other shifts/positions as necessary.
- Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- Attends and participates in continuing educational programs.
- Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and AIDS and Hepatitis B viruses.
- Communicates with nursing personnel, and other department personnel.
- Is subject to hostile and emotionally upset residents, family members, personnel, visitors, etc.
- Is involved with residents, family members, personnel, visitors, government agencies and personnel, etc., under all conditions and circumstances.
- May be subject to the handling of and exposure to hazardous chemicals.
- Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.
- Must possess a minimum of two (2) years experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.
- Must possess a minimum of one (1) year experience as a manager in a Skilled Nursing Facility business office setting.
- Point Click Care (PCC) billing system experience preferred.
- National Data Care Resident Funds Management System (RFMS) experience preferred.
- Experience using Excel, Power point, and Word.
- Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations to top management, public groups and boards of directors.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Proficient personal computer skills to include electronic mail, record keeping, routine database activity, word processing, spreadsheet applications, graphics, etc.
- Handle multiple projects simultaneously.
Physical and Sensory Requirements
- Must be able to move intermittently throughout the workday.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to cope with the mental and emotional stress of the position.
- Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
- Must meet the general health requirements set forth by the policies of the company, which include a medical and physical examination.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
- Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
- May be necessary to assist in the evacuation of residents during emergency situations. (If in facility at time of evacuation event).
Where Will Compassion Take You?
At Consulate Health Care, we're looking for talented, compassionate and hard-working individuals who are eager to serve others. Our team members go above and beyond to give our residents and patients the care they deserve — so you'll find that every day with Consulate Health Care offers new and exciting opportunities to learn and grow.
Compassionate hearts and passionate dedication – these two qualities shine in our team members and provide the foundation for our mission of “Providing Service With Our Hearts and Hands” . The compassion you'll show to residents, patients and their families is the lifeline of our business, while relationships with your peers and coworkers will strengthen our vibrant, diverse community.
Consulate Health Care is one of the nation's leading providers of Senior healthcare services, specializing in post-acute care. Operating in 21 states, we offer services ranging from short-term transitional care to Alzheimer’s and dementia care.
- 24-hour skilled nursing care
- Comprehensive post-acute care
- Physical, Occupational and Speech therapies
- "Your Journey Home" short-term rehab program
- Alzheimer's and dementia care
- Care for medically-complex patients