Wells Fargo

Location:

El Monte, California

Country:

United States

Postal Code:

91731

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

Treas Tech Suppt Analyst 1

Wells Fargo - El Monte, California

Posted: 09/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.

Wells Fargo Treasury Management Technical Services provides technical support and consultation to small business, middle-market, and corporate end-users related to the implementation and use of various eCommerce applications used by these clients to manage receivables, initiate payment transactions, and produce reporting. Through two contact centers on each coast, Treasury Management Technical Services provides this support across 45+ products to both internal customers including, customer service, sales officers, relationship managers, product management, technology/operations, as well as directly to our external customers, the application end-users, and their respective IT personnel.

Responsibilities Include:

  • Providing intermediate to advanced level of technical support for e-commerce products and services, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies, and associated hardware support.
  • Serves as first point of client contact in providing support for routine technical questions and issues related to assigned applications, systems, and products.
  • Accurate and detailed technical documentation of problems encountered with solutions used to provide resolution.
  • Supervision and notification of potential production issues, often involving triage with internal technology operations team, external vendors, and internal servicing groups.
  • Acts as a liaison between customer and internal parties for complex issues (customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory technical issue resolution.
Required Qualifications

  • 2+ years of experience in one or a combination of the following: technical support, e-commerce application support, or e-commerce development experience
  • 1+ year of direct end-user support or customer service experience
Other Desired Qualifications
  • 2+ years of experience in one or a combination of the following: technical support, e-commerce application support, or e-commerce development experience
  • 1+ years of direct end-user support or customer service experience.
  • Strong verbal and written communications skills.
  • Proven success in problem analysis and resolution with strong attention to detail and accuracy.
  • Strong organizational skills; ability to multi-task and work in a deadline driven environment.
  • Ability to work effectively in a team environment.
  • Understanding of computer networking, including but not limited to: local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering.
  • Advanced understanding of end-user operating systems, Windows 7-10, and Mac OS..
  • Advanced understanding of commercial web browsers such as MS Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.
  • Advanced understanding of smartphone and tablets, including Apple iOS and Android OS, using both native application and web-based functions.
  • 4 year college degree in business or technology related field
  • Advanced knowledge of internet/e-Commerce Treasury Management products
  • CompTia A+ Certification
  • Microsoft Certified Professional (MCP)
  • Apple Certified Macintosh Technician
  • Apple iOS Certification
  • Apple Certified Support Professional
  • Advanced knowledge of internet/e-Commerce Treasury Management Products
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-El Monte: Min: $40,200 Mid: $55,000

Street Address

CA-El Monte: 3440 Flair Dr - El Monte, CA

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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