Wells Fargo

Job Category:

Banking/Mortgage

Location:

Minneapolis, Connecticut

Country:

United States

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

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Treasury Service Associate 1

Wells Fargo - Minneapolis

Posted: 07/11/2018

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Treasury Management (TM) is a key part of our Payments, Virtual Solutions and Innovation team. Treasury Management includes managing and optimizing our customers' cash flow and mitigating its operational, financial, and reputational risk. We focus on creating operating efficiencies, cost savings and time savings for our customers by delivering treasury solutions through a consultative approach.

We put our customers at the center of every decision we make by focusing on their needs, being a leader in innovation, keeping things simple, and making our solutions easy to implement.

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Join the largest financial institution originator of automated clearing house payments (Source: NACHA-The Electronic Payments Association)

This position is within the ACH Service Delivery team, supporting our customers and business partners by independently responding to customer research requests, problems, issues and assuming end to end ownership of each case. The Service Delivery Team supports inquiries from internal and external customers and business partners within a call center environment

***Hours: Monday through Friday, 10:30am to 7:00pm CT***

Required Qualifications

  • 1+ year of financial services experience, demonstrated through work, military, or education
Desired Qualifications

  • Problem analysis and resolution skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast-paced deadline driven environment
  • Call center customer service experience in the financial services industry
  • Strong research and documentation skills
  • Ability to coordinate completion of multiple tasks and meet aggressive time frames
  • Knowledge and understanding of service level agreement process
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Good PC skills with the aptitude to learn new systems quickly
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Strong data entry and attention to detail skills
  • Ability to effectively listen and elicit information
  • Ability to interact with all levels of an organization
  • Exposure to Wells Fargo ACH (Automated Clearing House) System
  • Accredited ACH Professional (AAP)
Other Desired Qualifications
  • Ability to research problems, analyze data, escalate, or recommend potential solutions
  • Ability to perform repetitious tasks
Street Address

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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