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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Network Management



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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VA Market Relations Specialist (LHI) - La Crosse, WI

UHG - La Crosse, Wisconsin

Posted: 10/16/2018

Energize your career with one of healthcare’s fastest growing companies.  
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels, and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs, and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
The VA Relations Specialist (LHI) will maintain a successful working relationship between LHI and network providers through working with many varied clinical delivery systems. Being able to understand and identify the best alignment of appointment requirements to clinical times available within the varied clinical delivery systems. Communicate with internal and external customers to ensure the most efficient use of time to accomplish department goals and contract requirements. 
Primary Responsibilities:
  • Assess and resolve scheduling concerns, developing and implementing solutions in many varied clinical delivery systems
  • Negotiate days and times that align provider needs and LHI business objectives
  • Manually assign appointments to qualified providers using the current provider network
  • Continually communicate with Veteran Services team members and other departments to accomplish mission tasks related to scheduling procedures
  • All other duties, as assigned

Required Qualifications:
  • High school diploma or GED
  • Ability to work Monday through Friday, 8:00am to 5:00pm, with a rotating Saturday shift every other week from 7:00am to 4:00pm
  • 1+ year(s) of related experience (provider relations, network management, customer service, negotiations, account services, and/or account management)
  • Proficient with Microsoft Word (creating and editing documents), Microsoft Excel (creating spreadsheets and general navigation), and Microsoft Outlook (email and calendar)
 Preferred Qualifications:
  • Bachelor’s degree or higher in Business, Marketing, Communications, or a healthcare related field
  • 2+ years of experience in provider relations, network management, customer service, negotiations, account services, and/or account management
  • Medical, dental, or healthcare insurance experience
  • National Career Readiness Certificate
  • Database experience / education
  • Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities and in making work related decisions within internal departments
  • Ability to develop strong professional relationships while demonstrating a clear understanding of complex internal business structures
  • Proven ability to effectively problem-solve while utilizing strong customer service skill sets
  • Interpersonal skills
  • Ability to work independently in a fast-paced environment; Flexible and adaptable to changing situations
  • Ability to plan and prioritize effectively
  • Ability to speak clearly and concisely while conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Building diverse, high quality provider networks is creating greater access to health care and improving the lives of millions. Join us. Learn more about how you can start doing your life's best work.(sm)

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job keywords: provider relations, network management, customer service, call center, La Crosse, WI, Wisconsin

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