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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Veteran Engagement Officer - Philadelphia, PA

UHG - Philadelphia, Pennsylvania

Posted: 09/30/2018

OptumServe is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.


If you want more meaning in your career - as a business professional - think of OptumServe as your calling.


By providing 58 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.


Veteran Engagement Officers (VEO) will be responsible for a specific territory. We are looking to hire 6 VEO’s for each of the following territories / nearby major city:

  • Philadelphia, PA

Primary Responsibilities:

  • Creating and maintaining a positive relationship with all VA Medical Center (VAMC) leaders in their assigned market area

  • Serves as the primary point-of-contact between the VAMC leadership and the Optum VA CCN team

  • Identification of VAMC’s top priorities and assessment of local health care market nuances

  • Monitoring and pro-actively responding to changes in the local health care market to maintain balanced workload and access to care

  • Build trusting relationships in local communities

  • Educate and train the VA and the community

  • Help to identify cost containment strategies

  • Provide escalation resolution for the VA

  • Coordinate with Veteran Service Organizations (VSO)

  • Assist Veterans with access/status issues

  • Provide local analytics on care delivery in the community

  • Organizing and/or participating in periodic meetings with VAMC leadership to include onsite visits

Required Qualifications:

  • Bachelor's degree or equivalent experience

  • Minimum 3 years of operational leadership / management experience

  • Minimum 5 years of experience in business analysis, business requirement or business/operational process documentation

  • Minimum of 3 years of Military / VA experience

  • Excellent presentation, writing and negotiation skills

  • Superior time management skills and strong attention to detail

  • Demonstrated good interpersonal and relationship skills

  • Ability to identify and help solve problems that impact the management and direction of the business

  • Strong reporting acuity; demonstrated ability to use data to accomplish goals

  • Intermediate MS Office (Word, Excel, Powerpoint)

  • Must be willing to travel up to 50-70 percent of the time

Preferred Qualifications:

  • Experience in the healthcare industry

  • Familiarity with any or all of the following: Tableau, OnBase

  • Experience with Agile Methodology,  Six Sigma Green Belt or Lean Certified Processes

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Veteran Engagement Officer, Philadelphia, PA, Pennsylvania

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