The Mentor Network

About The Mentor Network

The MENTOR Network is a national network of local providers offering quality, community-based services to children, adults, and seniors with intellectual and developmental disabilities, brain and spinal cord injuries, and to youth with emotional and behavioral challenges as well as their families. Serving 30,000 individuals in 36 states, we offer meaningful work, come join our team today!




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Vice President, Revenue Cycle Management

The Mentor Network - North Andover, Massachusetts

Posted: 11/11/2018

Vice President, Revenue Cycle Management
Primary Location: United States-MA-MANorth Andover

The MENTOR Network

Fantastic opportunity for a senior finance leader, with demonstrated experience in leading all facets of development, implementation, optimization, and delivery of high quality, cost effective Revenue Cycle Management.      


Reporting to the Corporate Controller, the Vice President of Revenue Cycle Management role offers the rare opportunity to bring an entrepreneurial vision to an established, successful Revenue Team.  We seek a dynamic leader with demonstrated successes in setting strategy and driving results for the entire Revenue Cycle.   


Essential Job Functions: 

  • Ensure operating effectiveness of the Revenue Cycle from point of service capture through cash collections.  Focus on continual process improvement, automation opportunities and change management.
  • Lead the deployment of corporate frameworks, policies, and procedures within the shared services function.
  • Identify opportunities for efficiencies, providing cross-departmental transactional, advisory, and value add services that will deliver cost, quality, consistency, and/or control benefits to The Network. Lead team in centralization of AR function.
  • Liaise with business partners on the processes that each is held accountable for and the role and contribution that shared services performs in achieving target performance levels.
  • Lead effort to streamline and consolidate upfront billing practices in a more standardized fashion. 
  • Build, motivate, and develop the entire Revenue team.
  • Develop long-term strategies for continuous improvement programs and projects that ensure delivery of best-in-class shared services.
  • Serve as liaison between the Financial Shared Services Center and the Executive Team, Operating Group leaders, business partners, payers and vendors. 
  • Ensure the team remains fully compliant with all regulatory/statutory requirements, including SOx 404 compliance.
  • Develop relationships with key stakeholders, shared service providers, HR partners, and government regulators to ensure adequate benchmarking and implementation of best practices.
  • In conjunction with business partners, continuously appraise services provided to ensure they meet Departmental and individual-specific requirements, and where appropriate, implement corrective action and respond to changes in business needs.
  • Develop and enhance key financial metrics required to analyze the overall operating effectiveness of the shared services operations.


Experience and Knowledge Requirements: 

  • BA degree in finance or accounting required; MBA strongly preferred.
  • 15+ years’ experience in building or leading a large centralized finance team.
  • Experience with public sector and/or complex healthcare billing systems and processes is strongly preferred.
  • Exceptional relationship management skills with an ability to establish rapport and credibility with internal and external stakeholders.
  • Demonstrated success in fostering an effective environment handling high volume of revenue and transactions.
  • Strong written and oral communication skills; ability to influence at all levels within the organization.
  • Experience with analyzing metrics, setting benchmarks, and overall knowledge of best practices.
  • Versatility is a key success factor:  the ability to strategically operate at all levels within the organization and the ability to move between the strategic vision and the day-to-day tactical needs is a must. 
  • Role is based in North Andover, MA (moving to Lawrence in early 2019), with expectation of frequent presence in HQ in the Seaport District of Boston.  
Founded in 1980, The MENTOR Network is a national network of local human services providers offering an array of quality, community-based services to adults and children with intellectual and developmental disabilities, acquired brain injury and other catastrophic injuries and illnesses and to youth with emotional, behavioral and medically complex challenges as well as their families.We have over 30,000 employees serving over 30,000 individuals in 36 states. 
We offer a competitive compensation and benefits package with annual bonus opportunities, Paid Time Off, and company matching to our 401(k). Come bring your financial leadership experience to make a positive difference in the mission-driven work we do every day.


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